Employment Type

Permanent

Closing Date

21 Jan 2026 11:59pm

Job Title

IT Domain Specialist

Job Summary

As the IT Domain Specialist, your role is key in improving the stability and reliability of our cloud offerings and solutions to ensure continuity of service for our customers. You will be responsible for supporting the end-to-end development of key cloud platform and solutions which includes technical design, integration requirements, delivery and lifecycle management.

You are a specialist across and/or within a technology domain and viewed as the go-to person in the business to provide technical support in the development and delivery of cloud infrastructure platforms and solutions.

Job Description

Who We Are

Telstra’s an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We’re Australia’s leading Telco + tech company, spanning over a century with a footprint in over 20+ countries.

Focus of the Role

To design, build and support service assurance capabilities as a part of high performance software engineering team. ServiceNow Developer role involves designing, developing, and implementing various ServiceNow modules such as Customer Service Management, Incident, Problem, Change, Knowledge, CMDB, ITAM, and Service Catalog workflows

What You’ll Do  

• Develop, Deploy and improve specific technologies and their interaction with Telstra processes and systems to deliver products and services to customer business units.
• Achieve a well-defined, functioning, and repeatable set of key business, with product owners and technology processes to ensure consistent quality is maintained.
• Perform application performance, load analysis and assist in capacity planning as required to support the solution.
• Peer Review and integrate all application requirements, including functional, security, integration, performance, quality, and operations requirements.
• Learn new technologies quickly and able to implement the same.
• Technology Assessments and Estimation of new features
• Participate into Technology POCs and technical forums to share knowledge.

About You

• Bachelor's degree in computer science, software engineering, or related field (preferred but not required).
• Proven experience as a ServiceNow Developer with more than 5+ years' experience and a strong portfolio.
• Extensive experience as a ServiceNow administrator and support.
• Extensive knowledge and experience on scripting and flow designers.
• Extensive experience on ServiceNow functional modules ITSM, ITOM and CMDB
• Knowledge on TSM and related modules (OMT, FSM and SPM)
• Experience in developing workflows and supporting service technology teams
• Knowledge in ITILV3 management best practices
• Extensive experience in integrations through APIs platform
• Experience in developing solutions in JavaScript, Jelly script and AngularJS
• Experience developing, configuring, and customizing the ServiceNow platform to fit business requirements.
• Extensive knowledge and experience on Change, Incident, Problem management
• Experience in Agile way of working, JIRA & Confluence tools

What we offer

• Performance-related pay
• Access to thousands of learning programs so you can level-up
• Global presence across 22 countries; opportunities to work where we do business.
• Up to 26 weeks maternity leave provided to the birth mother with benefits for all child births
• Up to 16 weeks paid paternity leave provided to the non-birthing partners
• Employees are entitled to 21 paid annual leaves per calendar year
• Eligible employees are entitled to 12 days of paid sick / casual leave per calendar year
• Relocation support options across India, from junior to senior positions within the company
• Receive insurance benefits such as medical, accidental and life insurances

If you are looking to take the next step in your career, we want to hear from you!

We’re amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an ‘A’ rating.  If you want to work for a company that cares about sustainability, we want to hear from you.

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. 

As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.

We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.