Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : HPE Network Management Center
Good to have skills : Python (Programming Language)
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Role: Monitoring Tool Specialist Role Description: Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Must Have Skills: Candidates should have 14+ years industry experience in managing tools MF NNM Applications and Excellent network analysis fundamentals and robust troubleshooting skills Good To Have Skills: MF NPS/NA/UCMDB/Sitescope/OBM and Server Operating System (Windows/Unix/Linux), Network & Application Monitoring tools Knowledge. Industry Standard tool certifications will be preferred. Job Requirements: Key Responsibilities : a. NNM/NPS/NA/iSPI's Installation/Upgrade with ApplicationFailover and HA Environment. b. NNM Integration with multiple MF Tools as well as 3rd party tools. c. NNM/NA discovery and DDP Installation d. Configuring LDAP, SMTP and SSL on NNM/NA. e. Performing Router, Switches, Firewall, Load balancer discovery/trubleshooting. f. Troubleshooting of discovery failure and inetgation related issues. g. NPS Standard and customization reports and schudling. h. Experince on NNM/NPS/NA/iSPI migration. Technical Experience: a. Installation of Installation. b. Integration with NPS/NA/UCMDB, OBM and 3rd party tools like mywizard. c. Basic and Advanced Discovery Knowledge. d. NNM/NPS/NA console, custompoll, SNMP Traps, monitoring setting. e. Scripting - Perl, Shell, etc. for any cutomization and automation in NNM. Professional Experience: • Good understanding of ITIL framework • Flexible to work in 24x7 environment • Should have knowledge of SLAs OLAs and KPIs • Well versed corporate ethics and compliance • Team player who also works well independently self-motivated • Work on the service improvement programs. Educational Qualification: Bachelor degree or Engineering and 15 years of full time education. Additional Information: Good communication, presentation, technical documentation, and collaboration skills.

15 years full time education

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