About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
Position Summary:
The Learning Experience Director is responsible for leading the design, development, and execution of learning strategies that enhance employee skills, leadership capabilities, and overall organizational performance. This role focuses on creating innovative and effective learning experiences across multiple channels, ensuring that training programs are aligned with business goals and foster continuous development. The Learning Experience Director will manage a team of instructional designers, content developers, and learning technologists to deliver top-tier learning experiences.
Key Responsibilities:
Learning Strategy & Development
- Lead the creation and implementation of a comprehensive learning and development strategy aligned with organizational goals and future skill needs.
- Design learning initiatives that improve employee engagement, performance, and leadership development.
- Conduct needs analysis to identify skill gaps and design learning programs that address both current and future business challenges.
Program Design & Innovation
- Oversee the development of innovative learning experiences, including eLearning, instructor-led training, blended learning, and on-the-job learning.
- Ensure programs are engaging, learner-centric, and aligned with adult learning principles.
- Collaborate with subject matter experts (SMEs) to develop relevant and impactful training content across various departments.
Learning Technology & Platforms
- Manage the integration of digital learning platforms (LMS, LXP) and emerging technologies (AR/VR, AI) into the organization’s learning ecosystem.
- Ensure the learning technology infrastructure supports scalability, usability, and a seamless learner experience.
- Stay updated on advancements in learning technology to continuously enhance learning delivery.
Leadership & Team Management
- Lead and mentor a team of instructional designers, facilitators, and content developers to ensure high-quality program development and delivery.
- Foster a culture of continuous improvement and innovation within the Learning & Development (L&D) team.
- Provide regular feedback and performance reviews, supporting the professional growth of team members.
Stakeholder Collaboration
- Collaborate with senior leadership, department heads, and HR to understand business objectives and align learning initiatives to meet organizational needs.
- Build partnerships with external vendors, learning consultants, and content providers to augment internal capabilities.
- Serve as the primary point of contact for learning initiatives and provide regular progress updates to executives and key stakeholders.
Program Evaluation & Improvement
- Develop metrics and KPIs to measure the effectiveness of learning programs and their impact on business outcomes (e.g., performance improvement, employee engagement, retention).
- Conduct regular assessments of learning initiatives, making data-driven decisions to improve content, delivery, and learner satisfaction.
- Utilize feedback from learners and stakeholders to refine and evolve learning experiences continually.
Budget & Resource Management
- Oversee the L&D budget, ensuring optimal resource allocation for training programs, technology, and external partnerships.
- Ensure cost-effective delivery of learning initiatives while maintaining quality and impact.
- Monitor program costs and allocate resources effectively to meet strategic learning objectives.
Required Skills & Qualifications:
Educational Background:
- Bachelor’s degree in Education, Instructional Design, Organizational Development, Human Resources, or a related field.
- Master’s degree in Learning & Development, Education Technology, or Business Management is preferred.
Experience:
- Minimum of 7-10 years of experience in Learning & Development or related field, with at least 3-5 years in a leadership role.
- Proven experience in designing and delivering large-scale learning initiatives, leadership development, or organizational transformation programs.
- Experience in managing teams and collaborating with senior-level stakeholders.
Technical Skills:
- Proficient in data analysis to measure the impact of learning programs.
Leadership & Soft Skills:
- Exceptional leadership skills with the ability to inspire and develop a high-performing team.
- Strong communication, presentation, and facilitation skills, with the ability to influence and engage senior leadership.
- Strategic thinker with strong problem-solving skills and a passion for innovation in learning.
Key Competencies:
- Learner-Centric Design: Deep understanding of creating experiences that prioritize learner engagement and knowledge retention.
- Strategic Alignment: Ability to align learning initiatives with business goals, ensuring that learning delivers measurable business impact.
- Innovation and Creativity: A passion for experimenting with new learning methodologies and leveraging the latest learning technologies.
- Change Management: Skilled in managing organizational change initiatives, using learning and development as a key lever for transformation.
- Project Management: Strong organizational and project management skills, ensuring timely and successful implementation of learning initiatives.
Key Performance Indicators (KPIs):
- Completion and engagement rates for learning programs.
- Learner satisfaction and feedback scores.
- Improvement in employee performance and competency post-training.
- Impact of leadership programs on talent development and succession planning.
- Budget management and cost-effectiveness of learning initiatives.
Available For Hire
Available For Hire
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.