Work Location:

Canada

Hours:

37.5

Line of Business:

Risk Management

Pay Details:

We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

Department Overview:
TD's Enterprise Business Continuity and Crisis Management Program enables the Bank to effectively manage and operate its businesses under adverse conditions. Enterprise Business Continuity and Crisis Management (EBCCM) within Operational Risk Management, is TD's centre of expertise on Business Continuity & Crisis/Incident Management and is responsible for the formulation, communication and monitoring of EBCCM board policies, standards, guidelines, reporting, education, methodologies, tools and plan/test development coordination. The team supports enterprise-level coordination of crisis events, planning, testing and training activities relating to interruption events or potential threats.

Job Description:
It is our highly engaged teams who create a passion for the customer experience and who make EBCCM a great place to work. We seek an individual with a positive attitude, who is driven to produce legendary results, and who can look forward to working in an environment that is fun, high energy, and collaborative.
Reporting to the Senior Manager, Program Development & Governance Control, the Group Risk Specialist / Third Party Stakeholder Manager creates, plans and executes on the end-to-end delivery of Change Management activities throughout the lifecycle for assigned programs / projects / initiatives in alignment with the change management strategy and business objectives of EBCCM. This role is responsible for managing the Business Continuity Management partnership with the Third Party Risk Management program, ensuring Control Assessments are reviewed and challenged accordingly.

This position has the accountability and authority to identify, address or escalate issues which could prevent reasonable assurance that business continuity and crisis management risks are understood and managed within the bank’s risk appetite. This position provides on-call crisis management support on a rotational basis and supports the delivery of crisis management activities throughout a realized event lifecycle.

Job Requirements:
The successful candidate will be able to deliver on initiatives in a challenging and fast paced environment, all with an emphasis on extraordinary customer service. In this role you will:
• Provide second-line challenge of Third Parties BCM capabilities in meeting EBCCM's Policy & Standards.

• Collaborate with Enterprise stakeholders to ensure the Control Assessment questions used to assess Third Parties BCM capabilities are accurate.

• Partner with key stakeholders to review Third Party BCM contract standards.
• Leads the design, implementation, and management of EBCCM's end-to-end Change Management function.
• Interprets internal/external business challenges and the industry environment, recommends course of action and best practices to improve change management efficacy.

• Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across senior stakeholders.

• Collaborates with key program stakeholders to develop interaction/RACSI models, with clear roles and responsibilities.

• Develop, foster and maintain effective relationships with business unit contacts and internal partners who support the Bank’s BCCM Program.
• Use influencing skills to implement EBCCM changes within the organization negotiating mutually agreeable, effective and efficient solutions to issues.
• Support the delivery of a multi-phased, enterprise wide BCCM education and awareness strategy.
• Escalate issues internally to relevant partners to ensure risks are managed appropriately.
• Provide on-call crisis management support on a rotational basis and supports crisis management activities throughout a realized event life-cycle.

Additional Scope
• Develop, foster and maintain effective relationships with business unit contacts and internal partners who support the Bank’s BCCM Program.
• Team player with strong communication, relationship management, consensus building and influencing skills.
• Ability to prioritize, organize and complete multiple tasks with a high attention to detail.
• Strong conceptual, analytical and problem-solving skills that can translate into options and recommendations.
• Ability to work effectively in an exciting and fast-paced environment while managing multiple priorities, combined with the ability to adjust to evolving needs.
• Ability to learn quickly, promote a positive team environment, and exceed expectations with minimal supervision.
• Keep apprised of changes and trends in the Third Party, Business Continuity and Crisis Management industry and communicate those changes to the EBCCM team and the businesses as appropriate.

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. 

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement:

N/A.