We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. 

Hybrid

Job Description

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Manager, Digital & Business Project Management with the resources to solve critical problems for the future of our business, which is why we need you. 

Manulife HK is seeking a Manager who is forward-thinking to drive the development and adoption of agency digital tools.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit 

• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes 

• You thrive in teams, and enjoy getting things done together

• You take ownership and build solutions, focusing on what matters 

• You do what is right, work with integrity and speak up

• You share your humanity, helping us build a diverse and inclusive work environment for everyone 

We are looking for someone with: 

• Curious, open-minded, self-motived, fast learner and team player

• Able to work independently, proactively and possess “Can-do” attitude in a dynamic and unstructured environment, influence stakeholders at different level including Regional Office and our agency with an entrepreneurial team spirit

• Comfortable communicating with Executives at senior levels within the organization and agency leaders

• Good organizational and problem-solving abilities

• Good communication skill with fluent in Cantonese, English, and Mandarin

• Minimum 5 years relevant working experience in project management

• Candidate with less experience will be considered as Assistant Manager position

On the job you will:

• Work as Product Owner or sub PO to define the product vision, release goal, set direction for sprint planning and prioritize the backlog of the agency digital tools ( e.g. . ePOS, ManuTouch, AgentSam and other digital tools within Agency Operations)

• Formulate and execute the change management plan to drive business results in terms of adoption

• Aggregate, align and prioritize initiatives and roadmap across the entire organization in order to deliver on digital tools strategies to assist our agents in doing business efficiently and effectively  

• Work closely with different business units to drive and deliver agency application solutions to address business needs

• Build consensus and facilitate discussion with related stakeholders, business partners, compliance teams, BA team,  IT development and testing teams

• Provide direction to members of the agile team through the sprints and resolve issues together with scrum master and other squad members so that we can deliver our product on time with good quality

• Ensure project compliance with relevant governance

• Meet with agents to listen to their voices in order to improve the tools

• Keep track and report the adoption progress with plan to management and regional office

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

 Our commitment to you

• Values-first culture

• We lead with our Values every day and bring them to life together.

• Boundless opportunity

• We create opportunities to learn and grow at every stage of your career.

• Continuous innovation

• We invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and Inclusion

• We foster an inclusive workplace where everyone thrives.

• Championing Corporate Citizenship

• We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].