Are you ready to join EPIC STAFFING GROUP and unlock a world of extraordinary opportunities? We're not just a company, we're a dynamic force of innovation and collaboration. Dive into a workplace where your creativity is cherished, your growth is prioritized, and your impact on healthcare and life sciences is monumental. If you're ready for a thrilling journey where passion meets innovation, EPIC is waiting for you. Let's make every day an adventure together!

The Client Services Manager is responsible for the management/supervision of Account Managers. Additionally, they will manage their own book of business which includes maintaining professional relationships with clients to support company revenue and outreach goals. They must have an in-depth knowledge of the business and have the ability to develop new ideas and solutions.

MAJOR DUTIES AND RESPONSIBILITIES: 

• Manage Account Management Team.

• Coach and develop their team and direct them in finding creative solutions to both client and internal challenges.

• Quarterly goal setting and weekly 1:1s with Account Managers.

• Possess full understanding of company Business Index reports; with ability to communicate and present data within to Account Managers and Clients.

• Foster a productive and empowering working environment.

• Promote positive cross-departmental communication.

• Manage a portfolio of accounts and operate as the primary point of contact for all matters specific to the client.

• Cultivate close, long-term professional relationships with client contacts to understand their individualized needs and manage client expectations.

• Develop and implement strategic sales plans to accommodate division and company goals.

• Identify opportunities to grow strategic accounts.

• Client mapping and identifying decision makers.

• Confer with clients and company officials to monitor the quality of services provided and to resolve complaints.

• Monitor market conditions and activities of competitive firms to ensure competitive pricing and provide feedback to management regarding market opportunities.

• Prepare periodic sales report showing sales volume, potential sales, and areas of proposed client base expansion.

• Extensive out-bound sales calls.

• Present candidate submissions in a timely manner and work with client to expedite interviews and offers, to meet and exceed department performance goals.

• Partner with the internal recruiting team to fulfill each client’s individual requests.

• Contact clients/prospects (in person, by phone, via email) to uncover new business opportunities, and explain the benefits as well as competitive advantages of the Strategic Business Unit.

Other Duties

• This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job and may vary based on the needs of the Strategic Business Unit (SBU).

• This job description does not include performance metrics, which may vary by position.

QUALIFICATIONS: 

• Bachelor’s degree in business administration or related field.

• Three years’ experience selling staffing, products and or services to Senior Management level individuals at hospitals.

• Proficient knowledge of Microsoft Office software.

• Experience in strategic selling, major account/national account development, contract negotiation, etc.

KNOWLEDGE, SKILLS, AND ABILITIES: 

• Ability to grow, manage and maintain strong market presence.

• Ability to work in a fast paced, team-oriented environment.

• Able to set, prepare for, and execute face to face meetings at the client’s worksite.

• Possesses outstanding written and verbal communication skills.

• Proficient in business analytics with an understanding of how to apply them to

• business development.

• Creates peer to peer partnerships with clients through both strategic and consultative sales techniques.

• Comfortable with negotiations and conveying the value of the SBU’s service.

• Able to adapt to changing market conditions on the fly, as well as formulate new ideas to expand the SBU’s market share within a defined area.

• Embraces the Epic Core Values.

Salary: $70,000 Annually

Client Services Manager Full Job Description

The starting salary offer will vary based on the applicant’s education, experience, skills, abilities, internal equity, and alignment with market data. This position may also be eligible to participate in a company incentive plan and/or commission plan.

What We Offer:

Vacation and Time Off

• Generous PTO Policy

• Paid Parental Leave

• Twelve Annual Paid Holidays

Office Life and Perks

• Active Employee Engagement Programs

• Cellphone Stipend

• Technology Stipend (for hybrid/remote positions)

• Quarterly Snack Boxes

• Diversity, Equity, Inclusion, and Belonging Program

• Some positions may be eligible for hybrid or remote work

• Professional Development

• Charitable Matching

Health and Wellness

• Medical, Dental, Vision, and Hearing Benefits

• Wellbeats Health and Wellness Programs

• Employee Assistance Program (EAP)

• Life and Disability Insurance

• Pet Insurance

Financial and Retirement

• 401K

• FSA and HSA Plans

• Financial Planning Assistance

• Educational Assistance

EEO and Reasonable Accommodation
Epic Staffing Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, housing, disability or genetics. In addition to federal law requirements, Epic Staffing Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Epic is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].

We will consider all qualified applicants for employment, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws.