About the role:

The Claims Business Analyst partners with NAM Claims, NAM Claims Operations, and other functional areas to lead initiatives with diverse scope and addressing complex business problems. It is critical for the Business Analyst to understand the challenges stakeholders experience on an ongoing basis, including their business processes and general work environment. The Business Analyst will be primarily responsible for extensive business analysis support including, but not limited to in-depth data and system analysis, business requirements, process mapping, communication to stakeholders, and the ability to identify inefficiencies with business processes, gather data to support analysis, and formulate solutions to optimize and improve efficiency.

Key responsibilities of this position include:

• Provide in-depth analysis with interpretive thinking to define problems, develop innovative solutions, and influence strategic functional decisions for complex projects.
• Facilitate the complex process of understanding business needs, developing application solution ideas that can meet those needs, and brokering the final scope of solutions to be delivered to the business/end-user.
• Identify and communicate risks & issues, and propose risk mitigation options, considering business implications.
• Develop expertise in the functionality, operation, and integration points of the Claims systems.
• Work with NAM Claim Business Partners to create business requirements which may include process flows for functional improvements and enhancements.
• Perform stakeholder analysis and documenting impacts/gap analysis of proposed changes, including high-level communications and training needs.
• Conduct in-depth analysis to support and track business strategy around growth and cost containment.
• Optimize use of Global Professional Services Partners, while monitoring SLA’s and quality.
• Partner with Compliance, Audit, Claims, and IT providing direction and support for SOX and SOC1 testing findings, questions, etc. as well as the remediation of system-related audit findings and improvement opportunities.

Required skills & experience:

• 5+ years business analysis experience with process improvement initiatives, data analysis, requirement gathering, and process mapping.
• Familiarity with frameworks like Lean Six Sigma, DMAIC (Define, Measure, Analyze, Improve, Control) to guide process improvement projects.
• Strong verbal, written and presentation skills to communicate effectively with all levels across the organization.
• Excellent organizational skills and ability to handle multiple priorities while delivering timely & measurable results.
• Detail-oriented with demonstrated ability to self-direct, prioritize work, and meet deadlines.
• Proficiency in advanced statistical methods and tools to analyze data and identify root causes of problems.
• Demonstrate strong business acumen and problem-solving skills.
• Ability to build formal and informal relationships and networks within and across organizational boundaries.
• Process driven, forward thinker with a proven track record of delivering results.
• Ability to lead and motivate other in a virtual and remote team management environment.
• Proficient in Microsoft Office Products (Excel, Word, PowerPoint, Visio)
• Program management skills to drive teams and initiatives is a plus.

#LI-CY1

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

OP - Operations

AIG Claims, Inc.