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Job Description:

Join us as we grow our team and deepen our commitment to inclusive design. We’re hiring a Senior Accessibility Lead. This role will play a key role in expanding our inclusive design focus within the Experience Design (XD) Canada team. You’ll shape the vision, embed inclusive design practices across our web and mobile platforms – bringing expertise, and practical guidance to design, product and engineering teams. 

Reporting to the Director, Experience Design, the Senior Accessibility Lead will join Sun Life Canada’s Experience Design team to help evolve Sun Life’s approach to digital accessibility. In this role, you will act as a coach and guide to product teams creating web and mobile applications to ensure they are accessible and usable for everyone You’ll work across digital channels – from responsive web to native mobile apps – ensuring accessibility is embedded from concept to launch.

What Will You Do?

• Lead the development of an accessibility strategy, governance framework and roadmap for digital design for Canada.
• Establish and maintain accessibility standards aligned with AODA and Web Content Accessibility Guidelines (WCAG 2.1+).
• Coach and mentor colleagues and digital product teams to meet accessibility standards to follow best practices.
• Conduct accessibility evaluation on web, mobile, PDF, and other digital documents and present findings and accessibility recommendations for business stakeholders.
• Collaborate with UX designers and copy writers to implement best practices and identify potential accessibility issues in artefacts they produce.  
• Support web and mobile application developers to build accessible interfaces using best practices, and accessibility tools including syntax and assistive technology.
• Triage project issues and provide related guidance.
• Share accessibility knowledge with larger Sun Life community to help the accessibility program at Sun Life grow and evolve.
• Define and track accessibility KPIs and maturity metrics across platforms.
• Support creation and delivery of content for online and in-person accessibility training and coaching. 
• Foster a culture of accessibility and inclusion and stay current on accessibility laws, tools, assistive tech and emerging practices.

What Do You Need to Succeed?

• Minimum 7 years digital accessibility specialist experience as a full-time coach/Subject Matter Expert (SME)
• Comprehensive knowledge of WCAG 2.1, AODA, and ADA compliance standards.
• Experience coaching or as an Accessibility SME for teams creating iOS and Android native apps.
• Proficiency with multiple assistive technologies, including desktop and mobile screen readers.
• Experience with JavaScript, HTML, CSS/SCSS, Webpack, XML/JSON.
• Ability to propose technical solutions for accessibility issues, including code samples.
• Ability to summarize and explain digital accessibility topics to non-specialists.
• Strong organizational and time management skills; comfortable managing multiple deadlines and priorities.
• Experience with Quality Assurance defect triage and assigning severity and priority.
• IAAP Certified Professional in Accessibility Core Competencies (CPACC)

Nice to Have

• Experience contributing to or managing accessible design systems.
• Background in human factors, interaction design, or usability testing with people with disabilities.

What's In It For You?

• Competitive salary and bonus structure influenced by market range data
• Pension, stock and savings programs to help build and enhance your future financial security
• An environment of continuous learning and improvement
• The opportunity to move along a variety of career paths with amazing networking potential
• 20 days vacation per year and innovative sabbatical program
• A friendly, collaborative inclusive culture
• Flexible benefits from the day you join to meet the needs of you and your family
• Fitness and wellness programs that help you balance work and life and enjoy a healthier lifestyle.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.  

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [email protected].

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

84,000/84 000 - 138,000/138 000

Job Category:

Client / User Experience Design

Posting End Date:

18/09/2025