Project Role : Custom Software Engineer
Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact.
Must have skills : Unified Communication and Collaboration Operations, Cisco IP Phone, genesys
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that applications meet the required specifications and functionality. You will engage in discussions to understand user needs, provide guidance to your team, and oversee the implementation of solutions that enhance operational efficiency. Additionally, you will be responsible for troubleshooting issues and ensuring that the applications are running smoothly, while also mentoring junior team members to foster their growth and development in the field.

Roles & Responsibilities:
Install, configure, and maintain Asterisk IP PBX systems
Manage VoIP infrastructure, SIP trunks, gateways, and dial plans
Troubleshooting and collecting logs
Configure and troubleshoot SIP, RTP, codecs, and VoIP signaling
Install, configure, and maintain Asternic dashboard and reporting application
Maintenance of FOP -2 switchboard application
Implement IVR systems, call routing, and call queues
Monitor and optimize voice quality and system performance
Integrate Asterisk PBX with CRM, APIs, or third-party systems
Provide support for voice network troubleshooting
Maintain system documentation and configurations
Perform upgrades, patching, and security hardening of PBX systems
Work with network teams to ensure proper QoS and firewall configurations
Provide L2/L3 support for voice-related incidents

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Unified Communication and Collaboration Operations.
Strong experience with Asterisk PBX
Good understanding of VoIP technologies
Knowledge of SIP, RTP, PRI, ISDN
Experience in dial plan development
Knowledge of Linux administration
Experience with IP telephony troubleshooting
Familiarity with SIP Trunk providers
Understanding of networking concepts (TCP/IP, VLAN, QoS)

Good to have skills:
Cisco Webex Calling
Genesys Cloud / Genesys Contact Center
Call Center platform integrations
WebRTC / Softphone integration
FreePBX / Issabel
Automation scripting (Python / Bash)


Additional Information:
- The candidate should have minimum 5 years of experience in Unified Communication and Collaboration Operations.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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