At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day.

Central Maine Healthcare is seeking a Referral Specialist to join our team at the Central Maine Heart and Vascular Institute!

This is a Full Time, benefits eligible position

This position pays $20 per hour!

Position Summary:

Serve as the connecting point for Central Maine Healthcare (CMH) patients and the referring and specialty providers. Provides a comprehensive referral experience to meet the various needs of patients, referring providers, and family members. Adapt to and manage the ever changing and complex services, providers, service locations and initiatives across CMH while providing the highest level of customer service to each patient. Responsible for accurate and complete work based on organization standards, policies and procedures, HIPAA, and compliance with regulatory agencies.

Education and Experience:
1. A high school diploma or equivalent is required. College or completion of post-secondary education is preferred.
2. Minimum of 2 years of health care related or call center experience preferred.

Duties and Responsibilities:
1. Engages patients utilizing exceptional customer service practices in alignment
4. Utilizes scheduling applications to accurately collect necessary and relevant data.
5. Provides accurate information to patients regarding the various services, providers, and locations available within the Central Maine Healthcare system.
6. Engages in critical conversations to educate and promote utilization of internal service lines.
7. Utilizes a one-call resolution technique to meet the patient’s needs. When necessary, follow up with the patient after performing additional research or contacting other areas within the health system.
8. Schedules new patient appointments for select primary care and specialty care services at time of service.
9. Communicates with patients and staff by using multiple advanced communication tools, including phone call handling telecommunication system, emails, faxes and on-line charts and on-line scheduling.
10. Upholds CMH policies and procedures.
11. Participates in orientation, training programs and attends meetings as required.
12. Performs other related duties as assigned or described by the organization’s policy.
13. Collaborates with other CMH departments to promote optimal utilization of resources.

What It’s Like Working At CMH: 

We are all about our team members growth and health. That why we prioritize work/life balance, community-based wellness initiatives and tuition reimbursement or student loan repayment for ALL of our team members. 

CMH offers a robust benefits package that includes: 

Robust Paid Time Off (PTO) program 

Medical plan with enhanced Tier 1 benefits provided within the CMH system. 

Dental plan 

Vision plan 

Health Savings Account (HSA) 

Basic Life insurance at no cost 

Supplemental Life insurance 

Long-term disability insurance 

401(k) or 403(b) retirement savings plans 

Tuition IO partnership for student loan repayment assistance and tuition assistance 

Family leave program for Parental Leaves 

Comprehensive Wellness Program 

Living in Central Maine: 

While not at work, our team members enjoy the endless opportunities for entertainment that Maine has to offer. Outdoor enthusiasts can enjoy skiing, boating along the coast and hiking at a state or national park. Centrally located to several popular attractions, residents can embark on day trips to Boston, North Conway, New Hampshire and Boothbay Harbor. Maine is a wonderful place to raise a family, with safe communities and great public and private schools. 

About Central Maine Healthcare:

Central Maine Healthcare is an integrated healthcare delivery system serving 400,000 people living in central, western and Midcoast Maine. CMH's hospital facilities include Central Maine Medical Center in Lewiston, Bridgton Hospital and Rumford Hospital. CMH also supports Central Maine Medical Group, a primary and specialty care practice organization. Other system services include the Central Maine Heart and Vascular Institute, a regional trauma program, LifeFlight of Maine's southern Maine base, the Central Maine Comprehensive Cancer Center and other high-quality clinical services. 

If you are passionate about making a difference and are looking for your next great career opportunity, we look forward to reviewing your application!