Customer Service Officer

Posted:
9/23/2025, 11:48:33 AM

Location(s):
Seoul, South Korea

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Customer Success & Support

Position:

Customer Service Officer

Job Description:

Principal Accountabilities
● Researches, designs and develops solutions to meet business requirements.
● Manages full development lifecycle including testing, implementation, and auditing. 
● Performs solution design, verification, and support, which may require research and analysis. 
● Execute, assess, and troubleshoot programs and applications. 
● Analyze and amend errors in a timely and accurate fashion, and participate in upgrades, revisions, fixes and patches as mandated by the vendor.
● Design, develop and document specifications throughout the project lifecycle.
● Guide developers on issues related to the design, development, and deployment of mission-critical information and systems.
● Review work of development teams.

Job Complexity
Professional:
● Has no discretion to vary from established procedures
● Has no related work experience or has work experience but requires formal training in theories/concepts in own function
● Works under general supervision
● Entry-level professional role

Experience / Education
University Degree holder with 0–2 years of relevant experience

Location:

KR-Seoul, Korea (Centerpoint Seocho)

Time Type:

Full time

Job Category:

Business Support