Posted:
9/13/2024, 2:50:39 PM
Location(s):
Kennesaw, Georgia, United States ⋅ Georgia, United States
Experience Level(s):
Junior
Field(s):
Customer Success & Support
How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.
We are seeking a Patient Representative to manage the front office operations and deliver exceptional customer service. This role involves registering new patients, scheduling appointments, and providing general clerical support. You will be cross-trained in all front desk functions to ensure smooth department operations. Local travel may be required.
As the primary point of contact, you will ensure a compassionate and empathetic experience for patients and visitors. Responsibilities include interviewing patients to gather accurate demographic, financial, and insurance information for billing and collection. You will also handle pre-certification for worker's compensation, Medicare, Medicaid, and managed care patients and obtain necessary customer consents.
Core Responsibilities:
Customer Service: Greet and assist patients and visitors with a positive attitude. Ensure confidentiality of patient information following HIPAA regulations and maintain a professional appearance.
Appointment Management: Handle requests for appointments, coordinate scheduling, and inform patients and physician offices of available dates.
Registration & Verification: Accurately register patients, verify insurance benefits, and handle co-payments. Obtain and document necessary signatures and patient information.
Insurance and Billing: Maintain knowledge of insurance benefits and verification processes. Collect estimated patient liabilities and explain payment policies. Direct patients to financial counselors as needed.
Data Management: Update and maintain patient records, manage inventory, and prepare reports. Utilize EPIC and OP Rehab EMR systems efficiently.
Clerical Support: Manage office equipment, process payments, prepare charts, and handle correspondence. Provide secretarial support to management and clinical staff.
Required Qualifications:
Education: High school diploma or equivalent.
Experience: Minimum of 2 years in a healthcare setting, with experience in front office responsibilities, insurance verification, and authorizations.
Skills: Proficiency in typing, data entry, and basic computer operations. Knowledge of insurance terminology, pre-certification, and ICD-10 preferred. Strong professionalism, communication skills, and active listening are essential.
Certifications:
All certifications are required upon hire unless otherwise specified.
Join our team to contribute to a seamless patient experience while supporting the front office operations. Apply today!
Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.
Website: https://wellstar.org/
Headquarter Location: Marietta, Georgia, United States
Employee Count: 10001+
Year Founded: 1993
IPO Status: Private
Industries: Fitness ⋅ Health Care