Join us as a Senior Complex Claims Adjuster to grow your experience in handling complex claims.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. 

Purpose of the role

To handle line of Business (LoB Package) portfolio of claims from coverage enquiry through legal liability assessment (where relevant) and quantum analysis, to timely and accurate resolution: ensuring mitigation of indemnity and expense exposure while communicating developments and outcomes and necessary to all key internal and external stakeholders. To provide training and be a technical referral point for other team members. As appropriate act as deputy for Team manager.

How you would make an impact

• Managing key claims handling enquiry; coverage determination, quantum analysis and legal liability assessment, where appropriate for high value complex claims.
• Ensuring effective vendor and litigation management on Complex claims within personal allocation, including demonstrable savings.
• Reporting key claims messages to their Team Manager and to internal stakeholders.
• Broader internal / external stakeholder communication where required as, Portfolio technical claims expert and thought leader.
• Assist in continuous improvement across the region through support for Quality Assurance / Regional Audit processes (potentially, assisting Team Manager to complete monthly quality monthly quality assurance reviews)
• Ensure adherence to best practice procedures in Complex Portfolio claims, consistent with global best practice.
• Handle higher level of complexity claims (Complex losses) within authority limits.

What you'll need to succeed

• Well-developed/Advanced expertise and knowledge in technically complex Portfolio claims topics
• Policy language skills enabling accurate and consistent policy wording and interpretation.
• An advanced and thorough knowledge of legal / regulatory and litigation / procedural requirements for their line of business
• An experience in negotiation, mediation, arbitration and ADR skills on higher value complex claims.
• Experience in effectively following up on recommendations from technical claim audits and continuous file handling improvement.

Ready to take the next step in your career? We'd love to hear from you!