We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As the Senior Communications Manager & Team Lead for CIBC Business Banking team, you will forge many partnerships across the enterprise by developing and owning the communication strategies and models that will drive employee engagement, client growth, deepening relationships and personalized insights.  You’ll work in cross functional teams and provide support and executive-level analysis to enable the achievement of business strategies. You’ll play an essential role on the Client Experience team by supporting the management, evolution and execution of communication programs for our clients, team members & frontline.

In this role, you’ll build strategy and execute tactics that will help business groups increase visibility and team members improve their personal brands to grow relationships with clients and prospects. You’ll be planning and executing an overall strategic vision for communications including written & recorded communications, town halls, conferences, internal websites. This includes reporting, program analysis, process

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you'll succeed

• Strategic Communications Expert –  Build, manage and implement key aspects of the Business Banking communications strategy, client experience, including sales tools, employee development programs, communication, marketing and business development activities. This includes the development and implementation of initiatives to support employee development and business growth across Business Banking (BB).

• Enable Team Excellence - Organize, prepare and facilitate the Business Banking executive team's quarterly all-team call, driving engagement and ensuring seamless delivery. Manage and facilitate any and all changes of resources and/or information on the Business Banking intranet site is published as requested by various content owners, ensuring alignment with CIBC Today team standards and digestibility amongst sales teams. Build executive messages that are aligned with Business Banking strategies and build on personal brand.

• People Management - Lead a team of communications professionals who develop internal and external communications that support business priorities, providing strategic communications planning, execution and advice for our Business Banking team.

Who you are

• You can demonstrate 5-7 years of relevant work experience supporting financial services with building and implementing communications strategies. You bring excellent writing and editing skills; along with strong verbal skills to be able to interact with a broad range of stakeholder. Ideally have post-secondary education in marketing or communications.

• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.

• You’re goal oriented. You’re motivated by accomplishing your goals and delivering. You manage a large number of initiatives with many different stakeholders to ensure timelines are adhered to and outputs are all of excellent quality

• You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making. You have the ability to manage error free production of communication materials

• You are a problem solver. You can demonstrate strong problem solving and decision-making skills: able to analyze situations, develop and implement solutions, often within narrow time frames and often working with a wide variety of others.

• You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best. Well-developed communication and interactive skills to convey factual and conceptual information on issues requiring detailed explanation/interpretation and communicate effectively at all levels in the organization. Ability to establish productive relationships between various leaders, departments and partners across all business groups in the organization.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

2027-01-15

Job Location

Toronto-81 Bay, 23rd Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Communication, Customer Engagement, Direct Marketing (DM) Campaigns, Marketing Campaign Analysis, Marketing Planning, Operational Efficiency, Project Management, Teamwork