Manager - Services and Solutions - Global T1 Market

Description -

Job Summary

Part of Global Services and Solutions (GSS) - Tier 1 team - the new hired manager will be responsible for the management of an international team of senior individual contributors within the Global Tier 1 market. He/she ensures all targets are met to contribute to the organization's success.  Along with his/her team, he/she will frequently connect with clients to align their goals with the organization's offerings, tracking performance metrics, and leading contract renewals. He/she will also focus on strategic collaboration, expansion opportunities, and managing customer success processes.

Responsibilities

• Manages the team by setting individual goals, organizing the team for success, and tracking the achievements
• Works with the category, finance and other function to provide monthly forecast of expected revenues, margin and upsells of the CSM team
• Coaches and supports the team on their responsibilities
• Connects and collaborates with the supporting function such as professional services, pursuit, category, presales etc...
• Tracks customer KPIs and adoption rates to proactively work with customers on expansion opportunities, renewals, and churn prevention
• Consults with client stakeholders to understand their business strategies, goals, and objectives, align with the organization’s offerings, and deliver against the agreed-upon metrics
• Attends with the team individual the high-level strategic business reviews with clients, focusing on value realization, business impact, and future opportunities
• Collaborates closely with sales, marketing, product, and other teams to ensure a coordinated and holistic approach to customer success
• Identifies opportunities for account expansion, upselling additional products or services, and increasing the organization's revenue
• Develops and owns customer success management process, including goal setting, results-driven targeting, and adherence to regulatory guidelines
• Evaluates and improves customer success processes and methodologies for enhanced efficiency and effectiveness
• Owns business approvals and ensures the organization’s financial performance targets are achieved/exceeded

Education & Experience Recommended

• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence

• 5-10 years Sales and/or Customer Success Manager experience, or a related field

• Business Forecasting (orders, revenues..) experience

• Experience / knowledge of HP Services and Solutions (MDS, MPS)

• A previous successful management experience is a plus
   

Preferred Certifications

• IT Environment Management Certifications (ITIL, COBIT, TOGAF, Lean IT, or similar industry standard certification)
• Certified Technology Sales Professional (CTSP)

Cross-Org Skills

• Customer Centricity
• Prioritization
• Resilience
• Team Management
• Strategic Thinking

Job -

Sales

Schedule -

Full time

Shift -

No shift premium (Spain)

Travel -

25%

Relocation -

No

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement