Managed Solutions Program Manager

Description -

HP’s vision is to create technology that makes life better for everyone, everywhere — every person, every organization, and every community around the globe. With the heart, creativity, and energy of a start-up, and the brain, muscles, and determination of a Fortune 100 corporation, we continue to deliver ground-breaking new technologies to build on our 80+ year legacy of innovation. 

The way companies manage their IT, printing and device portfolios has fundamentally changed in the last several years, with COVID accelerating the move to a hybrid work environment. For IT and business owners, this means a dramatic shift in managing devices. HP is at the forefront of creating services for the hybrid world, enabling intelligent and proactive support for both end-users and IT managers that speeds up set-up, reduces downtime, improves productivity, enables sustainable re-use of devices from PCs to printers, and drives a step change in employee experiences. The Managed Solutions organization is responsible for defining, designing, delivering, and supporting managed service solutions for devices, printers, and rooms to remove digital friction and improve the experience for customers globally.   

The Managed Solutions Program Manager guides the development and execution of program management mechanisms using Agile principles to support cross-functional Agile teams led by Managed Solutions Product Managers from backlog refinement and planning activities through ideation, build, pilot, launch, and expansion of product services and capabilities.  

The Managed Solutions Program Manager holds a pivotal leadership role, steering the creation and development of a new Agile-centered program to accelerate the delivery of managed services to customers and partners.  This highly visible role will coordinate, facilitate, and help to guide the constituent product teams towards productive outcomes.  This role possesses a systems view of the entire development and delivery of products within the Managed Solutions portfolio.  This role communicates with stakeholders, escalates impediments, helps manage risk, and drives relentless improvement. 

The Managed Solutions Program Manager is a recognized authority on driving Agile at scale in highly matrixed, enterprise level organizations including having deep subject matter knowledge on key theories, techniques, and technologies.  This role contributes to the development of innovation at the portfolio level and leads large, cross-division functional teams to deliver against the organization’s long-term goals and objectives.  This role is a transformation leader who provides mentoring and guidance to all levels in the organization from senior level executives to lower-level employees on Agile principles, methodologies, and how to improve the flow and delivery of value to customers and partners. 

RESPONSIBILITIES: 

• Overall program management.  Manage and lead Managed Solutions program involving multiple functions and product teams to drive the development and implementation process for managed services products for our Global Business Unit. 

• Program Strategy. Support Managed Solutions executive leadership team in directing the development of overall program strategy, budget, resource allocation plans, and general program requirements. 

• Value stream mapping.  Improve the flow of value through identifying, implementing, and continuously evolving value streams in the Managed Solutions portfolio of products   

• Implement Agile operating practices.  Manage and optimize the flow and delivery of value through the Managed Solutions product lines using Agile operating practices to visualize, prioritize, monitor, and manage work across cross-functional teams in a heavily matrixed organization. 

• Coaching and training.  Coach and encourage collaboration across teams on Agile practices and mindsets.  Lead and provide guidance and mentoring to less-experienced staff members to set an example of product management innovation and excellence. 

• Support PMs to ensure strategic alignment and execution with other teams.  Work with Product Management, Product Owners, and other cross-functional stakeholders to ensure strategy and execution alignment across internal and stakeholder teams using Agile methodologies.  Ensure alignment with professional services and managed services strategy. 

• Stay connected to team outcomes, focus on delivering customer value and as a result organizational P&L.  Support the successful delivery of Managed Solution’s P&L and delivery of value to customers and partners via leadership and sound understanding of the team's annual plans, initiatives, and goals.  Work with COE to recommend and implement changes to products, processes, or business practices to drive continuous improvement and manage program costs. 

• Facilitate teams in building product vision and roadmaps.  Collaborate with product and technology teams to ensure the product vision translates into a workable Roadmap that is executable across the portfolio. 

• Help PMs build and maintain backlogs.  Facilitate Product Managers in the translation of business requirements to deliverable functionality, showing demonstrable technical understanding.  This includes supporting the teams in breaking down and describing work, visualizing work in Agile management tools like Jira, and prioritizing work using quantitative and qualitative assessments 

• Quality control.  Review and evaluate product plans and provides tangible feedback to improve overall product management quality and results for the organization. 

• Help teams track progress against plan and build portfolio-level metrics.  Assist in tracking the execution of product features and capabilities and maintain visual progress metrics at the portfolio level indicating velocity, burn-up, etc.  

• Maintain program calendar.  Communicate calendars for portfolio level program execution such as quarterly planning sessions, monthly portfolio reviews, proposed sprint schedules 

• Conduct quarterly planning sessions and support scaling meetings.  Facilitate quarterly planning sessions, drive completion of quarterly planning action items, and support teams in monthly portfolio reviews.  This includes overseeing and ensuring quarterly planning readiness, product vision and roadmap, architectural runway, backlogs, business value assessments, and event logistics.  Facilitate any scaling meetings (e.g. scrum of scrum, product manager sync, overall retrospectives, demonstrations). 

• Risk management.  Drive portfolio-level risk management plan and execution, holding risk action owners accountable for closure.  Helps identify and apply proper escalation of risks 

• Communications.  Communicate program progress, escalations, and issue analysis to product stakeholders, including but not limited to quarterly planning brief/debrief communications that outline the business value, objectives, and goals targeted and achieved by the program to internal and external teams and periodic executive summaries for senior stakeholders.  Assist with internal and external communication, improving transparency.   

• Scope management.  Identify and manage assessment of major changes to scope, schedule and budget through the appropriate governance approval mechanisms 

• Drive innovation.  Drive innovation and integration of new technologies and quality initiatives into products and activities in the Managed Solutions organization. 
   

SKILLS 

• Experience leading Agile implementation at scale in a matrixed enterprise-sized organization using Scaled Agile Framework or other similar methodologies  

• Experience with program/portfolio management across a heavily matrixed, enterprise level organization 

• Experience with solution/service/application lifecycle management tools / platforms such as Jira, Confluence, Azure DevOps, and/or similar tools 

• Experience in Agile, Scrum, Kanban, project management methodologies 

• Proven ability to create, maintain and analyze solution or product metrics to improve and increase effectiveness of the components or solutions cost, technical, and schedule execution 

• Demonstrated ability to effectively work with and communicate with all levels of management, customer base and individual contributors on the program team 

• Excellent collaboration skills and the ability to work in a team and multi-disciplined environment 

• Highly skilled at maintaining documentation to track progress against plans at scale 

EDUCATION/WORK REQUIREMENTS 

• Typically has 10+ years of work experience, preferably in product development and/or program delivery using Agile methodologies  

• Strategic thinking and strong execution background, strong bias for delivering results 

• Four-year or Graduate degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence 

• Desired: Commercial experience in a sales or pre-sales role, experience managing P&L 

KNOWLEDGE AND SKILLS 

• Agile Methodology 

• Automation 

• Change Management 

• Computer Science 

• Continuous Improvement Process 

• JIRA, ADO, other agile tools 

• Kanban Principles 

• New Product Development 

• Process Improvement 

• Program/Portfolio Management 

• Product Management 

• Project Management 

• Project Planning 

• Project Schedules 

• Risk Management 

• Scrum (Software Development) 

• Software Development 

• Sprint Planning 

CROSS-ORG SKILLS 

• Customer Centricity 

• Prioritization 

• Resilience 

• Team Management 

• Strategic Thinking 

• Effective Communication 

• Results Orientation 

• Learning Agility 

• Digital Fluency 

Job -

Engineering

Schedule -

Full time

Shift -

No shift premium (United States of America)

Travel -

Not Specified

Relocation -

No

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement