Contract Type:

Fixed Term (Fixed Term)

Fixed term contract until March 2025

Circa £25,700 DOE

Aid the efficiency and effectiveness of the billing, collections and payments processes to maximise collections and reduce the risk of bad debt whilst maintaining an excellent standard of customer service and building strong relationships with our internal and external customers and stakeholders. Must have excellent excel skills and be able to reconcile accounts.

About you:

Are you someone that puts customers at the heart of everything you do and enjoys finishing their day knowing they have achieved in helping someone?

Would you be interested in continuing your personal and professional development in an organisation that willingly supports its employees through their career?

Are you analytical, with good planning, time management and organisational skills with the confidence to take ownership of problems through to conclusion ensuring resolution of all disputes and enquiries in a timely, accurate and professional manner.

We are looking for a customer centric and curious and professional, who will conduct collections activity in accordance with the company credit policy and ways of working.

Work in partnership with our internal and external customers to achieve and exceed business targets and customer expectations ensuring integrity of billing, collections and payment processes.

If this sounds interesting to you, apply now!

Key responsibilities:

• Conduct collections activity in accordance with the company credit policy, ways of working and where relevant in line with customer contracts.
• Work in partnership with our internal and external customers to achieve and exceed business targets and customer expectations.
• Take ownership of problems through to conclusion ensuring resolution of all disputes and enquiries in a timely, accurate and professional manner.
• Liaise with all areas of the business to resolve billing, collection or payment related issues and continuously strive to improve these processes for the mutual benefit of the customer, the influencer and for Belron® UK Limited.
• Compile reports both in response to requests and proactively to investigate potential errors and initiate improvements on the accounts.
• Reduce the risk of bad debt and maximise cashflow through monitoring of DSO’s.
• Handle exceptions and escalations in respect of the accounts from other areas of the customer accounting team including customer complaints.
• Investigate and manage unallocated cash in line with company procedures.
• Adhere to procedures and best practices as outlined in CA Process Guide complimenting this with own knowledge and expertise of the customer and sharing good practise with colleagues
• Escalate issues as appropriate to business and line managers and consulting with colleagues on matters affecting them.
• Reach and exceed credit management performance targets and adhere to collections cycle.
• As part of the Customer Account team, provide cover in other areas when required.
• At management discretion assist with any adhoc projects in line with current credit control duties.

Person:

• Customer Focused (customer & influencer)
• Professional
• Inquisitive and curious as to why things are done and how they can be improved
• Self-starter, initiator of change and improvements for the benefit of the customer
• Good team player, concerned with the success of the team and the company
• Analytical and commercially aware of the organisation and industry
• Good planning, time management and organisational skills
• Excellent communication skills – written, verbal and face to face

You will role model our company values

• Caring – We care about what matters to our people, customers, partners and communities and this is reflected in our work. 
• Genuine – We create an environment where people can be themselves. We deliver on our promises and are honest, fair and trustworthy in everything we do. 
• Collaborative – We engage each other, we support and trust each other, and we deliver as one team. 

• Driven – With courage and determination we take ownership to deliver and find new ways to grow the business and ourselves in a sustainable way.