About the Role

Fivetran’s documentation receives rave reviews from our customers—it is a core part of our product. The Technical Communications Team owns technical documentation and in-product text. Our globally distributed team of technical writers collaborates with product managers, engineers, designers, and support to produce world-class documentation and UI copy that helps our customers succeed.

As a Staff Technical writer, your mission is to make Fivetran docs a shining beacon of documentation excellence. You will write and edit documentation that empowers our customers to use Fivetran and understand how our product works. You’ll collaborate with engineers, product managers, support engineers, and other technical writers. You join a friendly team of technical writers distributed among our international offices.

This is a full-time position based out of our Bangalore office.

Technologies You’ll Use

• Markdown, GitHub, IDE, OpenAPI, Height, Slack, Google Workspace
  
  

What You’ll Do

• Write, review, and standardize product documentation and release notes
• Maintain and enhance REST API documentation to ensure clarity and accuracy
• Use a docs-as-code approach, collaborating with engineers and product managers
• Improve documentation quality through regular reviews and edits
• Develop and maintain an intuitive information architecture for easy navigation
• Collaborate with technical writers to refine standards, style, and terminology
• Act as a writing resource for other teams
• Contribute to style guides and templates
  
  

Skills We’re Looking For

• 6-9 years of experience writing about software or cloud applications for a developer audience
• Proven experience documenting REST APIs for developers
• Excellent English grammar, writing, and editing skills
• Ability to craft clear, concise technical documentation
• Strong skills in information architecture and technical editing
• Collaborative experience in globally distributed teams
• Strong organization, adaptability, and customer empathy
• Agility to manage multiple initiatives concurrently in a cross-functional environment
  
  

Bonus Skills​

• SaaS and Agile environment experience
• Familiarity with docs-as-code, GitHub, Markdown, CLI, HTML, OpenAPI, and tools similar to Postman.
• Knowledge of Python or Java, SQL, data pipelines, and cloud warehouses

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