Job Description:

Job Description
 

What the position offers you:
To support our growth in the ServiceNow Business Group in the Netherlands, we are looking for ServiceNow Consultants. As a ServiceNow Consultant you will be part of an innovative team, working to define and deploy world class customer solutions using the ServiceNow platform.
 

ServiceNow Business Consultant provides process and functional expertise as a consulting service to clients; contributing to the design and delivery of ServiceNow solutions including customer engagement, user requirement definition, change management, demonstrations, business focused testing and training. You will develop and demonstrate specialized knowledge and skills in ServiceNow as an enterprise solution.
 

About us:

DXC Technology
DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change.

Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology

DXC ServiceNow Strategic Business Group

DXC formed his global DXC ServiceNow Strategic Business Group to deliver market-leading, cost-efficient, resilient technology services that transform enterprise service operation. As ServiceNow Global Elite Partner, DXC has been a leader in the ServiceNow ecosystem for more than 12 years and has over 20 years of Enterprise Service Management Experience.

With over 4,000 successful ServiceNow deployments, and 340+ managed ServiceNow instances globally, DXC enables clients to modernize and integrate their mainstream IT to deploy digital solutions at scale while setting the foundation to maximize value and build a successful digital future. DXC named as a Leader in ServiceNow Services by Everest Group 2022. For more information, visit https://dxcservicenowbusinessgroup.com

Job Specifics/responsibilities

• You will be a part of a team of ServiceNow specialists delivering ServiceNow solutions to multiple customers.
• Leading workshops to demonstrate the platform and application function, define client current and desired state, and finally the proposed solution.
• Building client understanding of ServiceNow functionality and presenting to a high standard of quality, including customers demonstration, story definition, testing, and supporting the wider sales and delivery functions
• Mentoring and training more junior members of the team
• Producing documentation and training material for the implemented solutions; training the client
• Effective problem solver with ability to examine and re-engineer processes, procedures and practices
   

Working Relationships
Internal

• ServiceNow Solution Consultants
• ServiceNow Project Managers
• ServiceNow Architects
• (Technical) Consultants

External

• Main stakeholders such as CTOs, customer architects, Product Owners
• Customer developers and IT technical staff
• ServiceNow support team and Technical Experts
   

What You Bring With You
Education (degree) and professional experience required: 

• Bachelor/master degree in business, computer science or related field preferred or equivalent combination of education and experience
• Three or more years of relevant work experience within the ServiceNow platform (ITSM, ITOM, GRC, SecOps, HRSD and/or other areas in ServiceNow)
• Experience in consulting external customers
• Knowledge of ITSM and agile ways of working frameworks like DevOps, IT4IT, ITIL
   

Skills And Qualities

• Strong experience in the full life cycle of Software Development, from business requirements analysis to solution design, testing and go-live
• An understanding of Service Management concepts, delivery assurance principals and procedures
• You will need to have strong communication skills both written and oral, ability to present solutions to customers including senior management and be highly focused on providing strong customer service.
• Able to work as part of a team or individually to project timelines, you will need to be pro-active, creative, and able to research solutions and make recommendations, willing to learn and take on new challenges.

• Strong personal commitment to quality service
• Must have experience dealing with technical end-users in a service-oriented role.
• Highly focused on customer satisfaction
• Ability to switch between multiple tasks/projects/contexts.
• Curious and self-learner
• Ability to assume leadership and work without direct supervision.
• Strong interpersonal communication skills and like working with customers in problem solving mode.
• Capacity to travel which will be necessary but is not integral to this position.
• Fluent in Dutch and English, another European language would be an asset.

What we offer you:

• Comprehensive social benefits
• An attractive salary package
• Flexible working hours, and possibilities to work from home.
• Training and mentoring to support the implementation projects.
• Lived values that make us one of the most attractive employers worldwide.
• In addition, DXC Technology stands for equal opportunities and offers employees the compatibility of family and work as well as continuous development opportunities.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.