Primary City/State:

Phoenix, Arizona

Department Name:

IT Clinical Care-Corp

Work Shift:

Day

Job Category:

Information Technology

Banner Health is currently seeking an Clinical Support Analyst II responsible for supporting the clinical applications needs at Banner Ironwood and Goldfield. The clinical applications support team member is responsible for providing electronic health record expertise and resources for assigned acute and ambulatory areas. They will be providing on-going clinical user support for various clinical and business operations teams. This position supports the organization’s vision and direction for computer systems, workflow design, data management, and an integrated electronic health record. The Clinical Support Analyst II serves as a liaison between the clinical staff, clinical education team, Nursing/Medical Informatics, and the Cerner build teams to communicate user needs and facilitate system optimization.

 

The typical schedule for this role is Monday-Friday 8a-5p but will occasionally require working outside these hours.

 

The primary location for this role will be on-site at Banner Ironwood and Goldfield An ideal candidate would possess a bachelor’s degree with 3+ years of acute experience, experience/interest with information technology and clinical informatics in a healthcare setting, troubleshooting ability, time management skills, multitasking abilities, and strong communications skills.

 

This is position is onsite mainly at Banner Ironwood and Goldfield l. This role is M-F 8-5pm.

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY
This position serves as a liaison to ensure successful integration of clinical systems and processes. Works with the applications and support team to develop and deploy best practices in utilization of clinical application systems. Trains clinicians on software and IT processes. Assists in the development and implementation of current and future clinical information systems, working closely with end users. The Clinical Support Analyst II collaborates with IT and other clinical or business departments across the organization to increase efficiencies and promote continuity of care through technology and workflow improvements.  

CORE FUNCTIONS
1. Performs Outcomes Coordinator functions. Promotes understanding and effective use of technology through high visibility rounding, user group support, and coaching of end users. Provides application testing for system enhancements. Participates in solution evaluation, tracks, monitors, and enhances usage, develops, and implements action plans. Provides visibility and support of clinical applications systems. May coordinate with other appropriate departments regarding downtime.

2. Performs Educator functions. Provides clinical application system training of end users as needed. Implements communication and education plan in conjunction with clinical educators and leadership for current staff to ensure changes to the electronic health record are implemented. Utilizes data analytics to support needs-based training. Identifies opportunities for educational opportunities across specialties or venues. Participates in system teams that work on process improvement in electronic health record and clinical application education activities.  

3. Performs Consultant and Project Coordinator functions. Maintains on-going user communication and support to ensure user competency and obtain information on usage of the system and workflow concerns through established, regularly scheduled rounding. Collaborates with end-users to help define issues and enhancement opportunities within the electronic health record.  Provides project support in conjunction with project leadership for the deployment and support of new and existing IT clinical applications. Possesses excellent critical thinking skills and ability to resolve complex electronic health record issues, analysis of background function, quality measures, and interoperability. 

4. Performs Advocate functions. System and operational collaboration with users, service area leadership, and IT field services to resolve conflicts between workflow and the electronic health record. Proficient at evaluation of complex clinical workflows, how to use them to better support clinical care, and escalation of suggestions for process improvement. Supports staff in the use of existing technology in a manner which promotes maintenance of patient safety and confidentiality and supports facility-specific and system-wide processes. Possesses the ability to lead, influence, and independently manage and assess results of projects or workgroups. 

5. Maintains up-to-date knowledge of trends and advances in the field of healthcare IT as well as new developments of electronic health record and associated technologies. Maintains up-to-date knowledge of clinical practices, regulatory standards, and organizational direction. Support of peers as an influencer for positive outcomes, utilizing this knowledge in supporting users and process teams with creation of documentation standards.

6. This position must interact with and support all levels of end users throughout the facility or specialty area, including technicians, nurses, therapists, and physicians. Internal Customers: All levels of management and staff, medical staff, and other healthcare members for the purpose of integrating services, improving patient care, ensuring effective communication systems and facilitating decision making in clinical practice.

MINIMUM QUALIFICATIONS

Incumbents must possess knowledge and experience equivalent to completion of a bachelor’s degree in healthcare related field or related business discipline; and have a license for a clinical position in a practicing state; or certification in a clinical healthcare setting. 

Must have three to five years experience working within a complex and diverse health care setting. 

Must be proficient in the use of system office applications. Must possess a basic understanding of integrated clinical systems. Must have highly developed interpersonal and critical thinking skills with the ability to prioritize needs rapidly.

This position requires the ability to convey messages and thoughts clearly to a diverse audience, using both verbal and written mediums. Requires the ability to promote change among large groups of workers. Requires the ability to coordinate information and activities, work under stress of deadlines and frequent interruptions, and to possess analytical problem-solving skills. Requires the maintenance of familiarity with clinical care processes and information technology. 

PREFERRED QUALIFICATIONS

Previous experience in information systems preferred. 
Depending upon assigned area of responsibility, position requires applicable certifications and/or licensures, including but not limited to: PT/OT; RT; Certified Healthcare Protection Administrator (CHPA); Certified Protection Professional (CPP); Associate in Risk Management (ARM); Registered Health Information Administrator (RHIA); Registered Health Information Technologist (RHIT); Certified Healthcare Facility Manager (CHFM); Certified Coding Specialist (CCS); Certified Professional Coder (CPC)

Additional related education and/or experience preferred.
 

EEO Statement:

EEO/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

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