Main Responsibilities:

• Formulate a vision for the company’s customer service process and technology landscape as well as represent Global Commercial Operations in all other IT-Projects within the scope of Quotation to Cash
• Lead a global community of Customer Service teams, sharing best practices, aligning on standard business processes and technology deployment in order to harmonize all “End-to-End” processes for our global “Quotation to Cash” department
• Design and drive customer service initiatives with focus on continuous improvement and automation of the processes of customer interfaces
• Design and implement harmonized and efficient SAP-landscape that meets the needs of our global commercial organization
• Ensure that all projects are rolled out according to the schedule and defined targets in the different countries
• Communicate the actions needed to implement the function’s strategy and business plan within the team and explain the relationship to the broader organization’s mission, vision and values
• Provide informal and formal training or coaching to others throughout the organization in customer service to enable others to improve performance and fulfill personal potential

What we expect?

• Follow our working principles of high agility, quality and efficiency, based on our values: Collaborative, Proactive, Reliable and Excellent!
• A strong strategic mindset with the ability to develop policies, guidelines and standard processes but also to create and communicate the organizations vision for the future
• Extensive experience in driving change management processes and being the PMO for global projects
• Cultivate Innovation: Create new and better ways for the organization to be successful
• Excellent SAP experience in models Sales Distribution, Material Management, Logistic and others are required
• Bachelor’s degree in business economics with a focus on foreign trade, controlling, organization, IT, finance or equivalent education
• Language skills: English fluent (presenting, writing, reading); other languages besides German are an asset

Our offer to you:

There is a lot for you to discover at Fresenius, because we have a lot to offer. No matter in which field you are an expert (m/f/d) and how much experience you bring with you - for your professional future with meaning:

• The opportunity to work on a mobile basis
• Whether in front of or behind the scenes - you will help to make better and better medicine available to more and more people around the world
• Individual opportunities for self-determined career planning and professional development
• A corporate culture in which there is enough room for innovative thinking - to find the best, not the fastest, solution together
• A large number of committed people with a wide range of skills, talents and experience
• The benefits of a successful global corporation with the collegial culture of a medium-sized company