Posted:
12/4/2024, 7:24:50 AM
Location(s):
Quincy, Massachusetts, United States ⋅ Massachusetts, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support ⋅ Operations & Logistics
Workplace Type:
Hybrid
Key Responsibilities
Demonstrate stellar customer service to both internal and external customers
Collaborate positively and effectively with team, department and business partners such as Underwriting, Research and Development, and Customer Service
Apprise Team Manager of assigned workload, issues, and escalated situations. Ability to recognize and escalate problems to Team Manager or to problem resolution expert
Communicate with various internal departments to complete daily work, as required
Contact agents to obtain correct or missing information on insurance applications and answer agent questions within limits of authority
Able to shift priorities as needed
Demonstrate functional and technical skills required to complete assigned tasks which include processing new business and renewal policies as well as endorsements
Pursue work independently under general supervision
Manage assigned work efficiently to ensure timely completion
Requirements
General working knowledge of MS Office
Flexible and adaptable when faced with change
Ability to multi task
Strong organizational skills and attention to detail
Quick learner, able to navigate multiple systems and products
Works well individually as well as a team
Sound customer service, communication and collaboration skills.
Able to work in a fast paced environment with a strong attention to detail.
This career opportunity starts at a minimum of $23.00 per hour or more, depending on skills and work experience. We value work-life balance, so our work schedule is 36.25 hours per week. All Arbella employees are eligible for a profit share bonus program, exceptional benefit and wellness programs, career development, flexible schedules and much more! Check out some of the amazing benefits and programs we offer to all employees.
Full time schedules are available with a hybrid work arrangement. Arbella offers work from home flexibility up to 2 days per week once the employee is fully trained and performing successfully. Apply today!!
Website: https://arbella.com/
Headquarter Location: Quincy, Massachusetts, United States
Employee Count: 501-1000
Year Founded: 1988
IPO Status: Private
Last Funding Type: Venture - Series Unknown
Industries: Finance ⋅ Insurance