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Job Description:

Please enter the external job description here (remove this line)

• Job description (heading) /  Description du poste (titre)
• This position is responsible for answering all types of shared services telephone inquiries accurately and courteously using the various Client Care systems
  Qualifications (heading) / Compétences (titre)
• ·Education
  Graduate of any 4-year College course
  Experience
  With at least 1 year experience in client care work with Insurance background
  Responsibilities (heading) / Responsabilités (titre)
• 1. Answers all types of inquiries of clients’ shared services telephone inquiries in a timely, accurate and courteous manner
  2.         Resolves Client care technology-related inquiries, generates T-PIN/M-PIN requests, validates Sun Link online and SMS registration/resets passwords and facilitates Teleapplication processing.
  3.         Responds to clients’ requests and facilitates resolution of their complaints
  4.         Provides excellent “front-line” service over the telephone
  5.         Logs all calls in the SalesForce system accurately, completely, concisely within 24 hours and immediately refers cases or requests beyond scope to the appropriate section/staff
  6.         Monitors unresolved/ not updated referred SalesForce cases/requests; coordinates with back-end support unit all requests and adjustments of clients records and updates SalesForce Service Requests (SR) until resolved based on agreed turnaround time
  7.         Prepares and issues various written correspondence and facilitates clients’ requests for computation using specified worksheets
  8.         Prepares daily and weekly fulfillment reports accurately based on agreed turnaround time
• Internal Job Description

Job Category:

Call Centre

Posting End Date:

30/05/2025