Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

What You'll Do

• Analyze and track transaction errors to identify trends, root causes, and areas for improvement.
• Identify recurring issues by source and cause, and provide actionable feedback to responsible teams.
• Correct transaction errors promptly to ensure data accuracy and reliable financial reporting.
• Create, maintain, and update account‑specific reporting fields to support business and client needs.
• Manage multiple invoicing processes within back‑office systems, ensuring accuracy and timeliness.
• Ensure proper collection of missed transaction fees and initiate notifications when required.
• Work across multiple proprietary and industry reporting systems (e.g., ARC, BSP, Glory, Matrix, AQUA).
• Ensure accurate and complete documentation within PNRs and related data systems.
• Operate independently in a high‑volume, fast‑paced environment while participating in team meetings to share updates and best practices.
• Communicate issues or unusual findings to leadership, take corrective action as needed, and support departmental projects or backup responsibilities as assigned.

What We're Looking For

• High school diploma or equivalent required.
• Minimum of 3 years of relevant industry experience.
• Strong working knowledge of Sabre GDS required.
• Fluent in English, with excellent written and verbal communication skills.
• Ability to pass an extended government background check.
• Must be a U.S. citizen or legal permanent resident.
• Strong attention to detail with a focus on maintaining high data accuracy.
• Basic proficiency in Microsoft Office, including Excel and Outlook, to create spreadsheets, tables, and documents.
• Knowledge of travel management reporting fields preferred.
• Ability to work independently with minimal supervision.
• Strong organizational and time‑management skills with the ability to meet productivity goals.

     

Location

Texas, United States

     

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

This role is for CWT Defense & Government within CWT, a member of the American Express Global Business Travel family of companies.

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!