KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Job Description/Preferred Qualifications

Responsibilities

• Responsible for providing applications support of KLA’s Metrology products.

Job responsibilities include:

• Present product functionalities and measurement results to customers and execute head-to-head (H2H) benchmark projects against competitors on customer equipment.
• Collaborate closely with internal departments—including Engineering, Sales, and Marketing—as well as distributors and customers. Provide training to channel partners to enhance their customer support capabilities.
• Provide advanced application support to customer field service engineers; lead or collaborate in resolving issues through remote or on-site troubleshooting.
• Conduct experiments to evaluate new customer or market requirements, and drive collaborative development initiatives to deliver solutions that meet those needs.
• Support new product introduction activities, including product feature validation, alpha testing, beta testing, and equipment readiness for new product deployment.
• Deliver application support and training for distributors and customers. Develop BKM (Best Known Method) documents, application notes, and other training materials, and share product-related insights with the global KLA applications team.
• Provide product support primarily within the domestic region, with occasional international travel for product training and technical discussions. Estimated travel requirement: approximately 20%.

Minimum Qualifications

Preferred Qualifications

• Demonstrated strong adaptability, ownership, self-learning capability, and ability to work independently, with proven competence in managing multiple tasks simultaneously.
• Excellent situational responsiveness and the ability to address customer-related issues effectively in real time.
• Outstanding interpersonal and communication skills, with a strong team-oriented mindset and the ability to collaborate effectively across functions.
• Experience using metrology tools such as stylus profilers, interferometers, reflectometers, sheet resistance, and nano indenters is preferred.

 Minimum Qualification

• Have MS in Engineering, Physics, Material Science or related fields.
• Fluent in English: Listening/Speaking/Reading/Writing
• Comfortable of 20~30% travel for customer onsite support, sometimes international travel.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

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