Employment Type

Permanent

Closing Date

6 Feb 2026 11:59pm

Job Title

TBTC Centre Manager - NSW Southern & Central

Job Summary

Job Description

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.

What We Offer

• Performance-related pay
• Access to thousands of learning programs so you can level-up
• Purchased annual leave scheme
• Additional Telstra day off
• Additional 30% off Telstra products and services
• Toolkit provided (laptop + mobile phone + plan paid for)

What is the focus of the role?

As TBTC Centre Manager, you will lead a high-performing team of sales, technical, and service experts to deliver advanced technology solutions that help Telstra business customers achieve their goals.

The TBTC Centre Manager leads a high-performing team of sales, technical, and service professionals to deliver advanced technology solutions for Telstra business customers, driving both customer and financial targets. This role is responsible for setting a culture of excellence, fostering collaboration, innovation, and customer-centricity, while shaping the centre’s strategic direction. Key duties include developing business plans, driving regional growth, ensuring operational excellence, and building strong relationships with local communities, including Indigenous and rural business customers. The ideal candidate will have proven leadership experience, strong sales and performance management skills, and the ability to inspire and develop teams in a fast-paced environment.

What You’ll Do

Telstra Enterprise - Business & Enterprise Sales Chapter Area helps businesses of all sizes meet their technology needs.

As Centre Manager at Telstra Business Technology Centres, you will be a visionary leader with a passion for technology and a deep understanding of business customers.

This role is all about inspiring and empowering a high-performing team of sales, technical, and service professionals who support Telstra Business Plus customers in achieving their goals through innovative technology solutions.

Working closely with the Sales and Operations Leads, you’ll set the tone for a culture of excellence, where collaboration, innovation, and customer-centricity are at the heart of every decision. Your leadership will be instrumental in shaping the centre’s strategic direction and driving its success.

You’ll also provide advanced solutions and best practice guidance, make commercially sound decisions, and share valuable insights with the TBTC channel team and senior Telstra stakeholders.

Your ability to lead with clarity, purpose, and resilience will be key to delivering results and building strong relationships with the TBTC channel, Telstra, our vendors, and most importantly, our customers.

We are seeking a TBTC Centre Manager - NSW Southern & Central. This position will be located in Wagga Wagga.

Key Responsibilities:

This is how you will bring the purpose of your role to life:

• Lead with vision—develop and execute the annual business plan to exceed customer and financial targets.
• Drive regional growth, profitability, and performance reporting across sales, expenses, and inventory.
• Champion local market leadership through community engagement, media, and strategic campaigns.
• Build long-term relationships with Indigenous and rural business customers tailored to their needs.
• Collaborate with Telstra’s Regional Australian Team to embed brand presence in local communities.
• Ensure operational excellence through audits, compliance checks, and risk management.
• Resolve complex customer issues and conduct-related investigations with professionalism.
• Coach, mentor, and develop senior team members while fostering a high-performing, agile culture.
• Promote staff development through training, SMART goal setting, and career planning.
• Support sustainability and environmental initiatives within the local business community.

About you

Essential Requirements:

• Experience in leadership roles, with a proven track record of success.
• 3 – 4 years sales experience.
• Demonstrated ability to build, lead, and inspire high-performing sales teams.
• Experience implementing change management in fast-paced environments.
• Strong performance management capabilities to foster a committed, achievement-oriented culture.
• Strategic thinker with the ability to prioritise, manage operations, and make sound business decisions.
• Exceptional communication skills—written, auditory, and oral.
• Skilled in coaching, inspiring, and developing individuals and teams.
• Confident in managing difficult conversations and navigating sensitive situations.
• Resilient and adaptable leader, especially during periods of change.
• A strong advocate for the business unit’s strategy, values, and policies.
• Tertiary business qualifications preferred.

If this opportunity sounds like a perfect fit for you, we'd encourage you to apply! 

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. 

As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.

When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team via the contact details found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment