Summary of Job:
A technical role providing development, administration and maintenance of critical business systems.
Understanding business and user needs, documenting requirements, translating them into proper business and functional requirement specifications.
Developing or modifying procedures and processes to provide solutions to both complex and basic requirements, processes, and problems, taking into consideration the project scope and budget, and the form of the desired results.
Ensuring successful completion of every assigned project, ensuring all stakeholders objectives are met. Acting as a SME on Finance related software and systems
Working closely with external 3rd party vendors, ensuring timely delivery of new features and updates to systems including Great Plains, WorldPay, RBC (and other banking integrations), PCI Pal and related systems.
Providing critical technical support, to detect, trouble-shoot and resolve issues
Key Areas of Responsibility:
1. Technical Analysis
-Analyze Stakeholder and User needs to obtain and document business requirements, product and process specifications
-Create technical solution designs and specifications
-Contribute and define project requirement scope and objectives
2. Business Systems Knowledge
-Act as an SME, with excellent knowledge of applicable business processes, systems and industry requirements, proficient to recommend and present business or system solutions
-Create and manage functional application requirements and their traceability
-Review change requests and track the effect of requirement changes and communicate to all stakeholders
-Assess risks associated to change requests
3. Stakeholder management:
-Manage Stakeholder expectations of product features and functionality
-Communicate the deliverables and related schedules
-Work with Stakeholders, users and development teams to achieve most effective solutions
-Provide input on product/service development (SLA)
4. Quality Control:
-Design, control and support QA requirements
Design and document Test Plans covering IT, UAT, Pilot, and Post Deployment
-Create test cases for different phases of the project
-Document defects, reports, and ensure remediation
-Responsible for defect capture and resolution to minimize re-work after deployment
5. Technical Documentation and Training:
-Participate in the development of User Guides and Release Notes
-Provide Stakeholders with complete Training materials
Work with the Stakeholders in the UAT and Pilot releases
-Assist with training Users on the new functionalities, and following up on feedback
6. 3rd Party Vendor Management
-Responsible for communication with the various external Vendors
-Co-ordinate new features, controls and system design
-Ensure unit testing and appropriate QA is performed
-Schedule and co-ordinate releases at appropriate business times
7. Technical Support:
-Responsible for Level 2 & Level 3 support for all Great Plains, WorldPay, RBC and PCI Pal applications
-Recommend strategic and tactical approaches to different solutions
-Minimize support requests by providing appropriate tools to allow Stakeholders to work autonomously
Job Requirements:
Education, Experience and Technical skills - required (R), preferred (P) or asset (A)
•University Degree in relevant field, or equivalent experience (R)
•8+ years’ experience in a Technical Business Analyst role (R)
•Relevant experience in an IT related domain (R)
•Experience working in Zuora (A)
•Knowledge of Finance and Accounting practices (P)
•Experience working in Great Plains, WorldPay and Salesforce (R)
•Strong technical knowledge with major financial systems (R)
•Excellent technical understanding of industry standard applications (P)
•Proven ability to resolve critical Major Incidents (A)
Required Soft Skills and Competencies
•Excellent communication skills; both written and verbal
•High-level understanding of system integrations and architecture
•Proven stakeholder management skills
•Ability to communicate with different audiences; both technical and non-technical
•Strong Customer First focus
•Analytical focus and attention to detail
•Passion for troubleshooting
•Strong team player