Job Type:

Regular

Work Location:

Samsung Experience Store 8002 - Garden City, NY 11530

Overview:

Where: Samsung SES-L Retail Stores in High-Traffic Locations

Who: Experienced Retail Store Manager

Job Title: Sales Manager

Samsung Electronics America and 2020 Companies have partnered to hire an experienced Full-Time Sales Manager within the retail space. 

Samsung Stores are an interactive and fun product theater designed to treat shoppers to an immersive experience with Samsung’s products and services. At a Samsung Experience Store, we want customers to learn by experiencing Samsung products first-hand while receiving world-class service and sales experience.

As a Sales Manager, you are responsible for driving sales performance and the overall locations customer experience. You are empathetic and composed, setting the pace and energy for all customers and associates. You have an entrepreneurial spirit and treat each customer like they are your last.  In addition, the Manager will be responsible for location staffing and performance management of sales associates. 

Some of your day-to-day tasks:

• Accountable for the overall locations customer experience

• Responsible for coaching all associates in the location on all sales behaviors, promotions and operational processes

• Performance manage associates including but not limited to providing performance improvement plans as needed

• Create the locations overall sales culture in the location

• Support for all continued learnings and ensure trainings are completed by all associates.

• Provide individual goals to all associates

• Responsible to attend all location weekly leadership performance meetings

• Tracking all individual performance and providing recognition and coaching

• Provide support for all customer workshops within the location

• Accountable for the customer experience on Live Virtual Agent for all locations

• Accountable for entry of B2B lead generation within the location

• Responsible for the Sales Floor Leadership process

• Work in conjunction with the Samsung team to create, schedule and post all employee schedules within the location

• Responsible for inventory awareness in the location and partner with Corporate support team as needed

• Accountable for all Launch and Holiday preparedness

• Responsible to serve as the Sales Floor Lead or Manager on Duty while at the location each day

• Support Level I repair processes in the location

• Responsible for locations Cash Handling/Deposits including overages/shortages

• Responsible for POS Overrides (discounts, returns, etc)

• Accountable for Alarming/Disarming building; including responding to alarm calls off hours

• Attend weekly retail DTC meetings and recap overall sales tasks

• Responsible to ensure labor spend is within the issued Samsung provide labor budget 

What's in it for You?

• Competitive salary, weekly pay

• Earn a bonus, paid quarterly

• Next day pay on-demand with DailyPay

• Eligible for medical/dental/vision benefits

• Paid time off

• Exciting and innovative work environment

• Achieving team goals

• Lead and manage a best in class team

Job Description:

• Manage, motivate, direct and coordinate activities of team members to meet and/or exceed sales goals and objectives
• Personally accountable for team members and all documents pertaining to team sales
• Responsible to accurately track head count, office/kiosk revenue and changes
• Effectively provide daily direction, sales training, and guidance while ensuring retention of superior Sales Representatives
• Run all sales meetings; make daily schedule for teams
• Successfully determine staffing requirements, interview, hire, develop, and manage new employees
• Attend meetings and conference calls as required
• Ensure adherence to all company policies and procedures
• Administer and document all counseling's and terminations appropriately, accurately and in a timely manner while following established procedures
• Effectively sell products and services in a retail store environment
• Meet or exceed personal sales goals on a monthly basis
• Advise customers by providing information on products and services
• Help customers make selections by building customer confidence
• Responsible for accurately tracking and communicating all activity to Retail Operations
• Accurately document and report sales
• Dress and act professionally at all times

Performance Measurements:

• Maintain proper headcount in market as determined by client
• Customer/client satisfaction based on team rejection percentages and substantiated complaints

Qualifications:

• Demonstrate ethical and professional standards in a business environment
• Demonstrate good judgment and initiative, make decisions and problem solve
• Able to work autonomously with excellent time management skills
• Excellent verbal and written communication and interpersonal skills
• Positive attitude, willingness to learn and ability to work flexible hours including evenings and weekends

What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.