Summary: The Field Service Technician will perform servicing, repair and/or installation of Toll Collection Systems (TCS). The Field Service Technician provides field support including: troubleshooting and repair of electronic equipment, systems, and wiring; installation of equipment; upgrades, modifications, programming; preventive maintenance actions; documentation.

Essential Duties and Responsibilities:

· Document and report customer and revenue facing tolling issues proactively

· Identification of potential exceptions through the use of:

o Automated control reports;

o Analysis of system data and trends;

o Discussions with external service providers or analysis of external interface data;

o Discussions with the system maintenance provider.

· Respond to corrective maintenance requests and alarms within the allotted time frame

· Isolation of faults in units and/or components

· Diagnose and repair hardware, software and system issues

· Complete work order reports and logs

· Perform shift-to-shift communications in accordance with established policies, procedures and local practices

· Actively escalate system issues and systemic problems to system maintenance

· Collaborate with system maintenance on approach to resolve issues

· Review proposed changes to the system

· Support testing and verification of system changes after implementation

· Installation, preventive and corrective maintenance of toll collection equipment to include lane controllers (servers & PC hardware), RFID, power supplies, closed circuit television cameras, microwave vehicle detectors, network components (routers, switches, cabling) and dynamic message signs

· Maintenance of spare equipment and parts including inventory management and documentation

· Installation of electrical conductors, data conductors, and fiber optic cable

· Connection of electrical conductors to power services to energize equipment

· Perform other duties as assigned

Qualifications (Knowledge, Skills & Abilities):

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to fulfill those duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

· Bachelor’s degree in IT, military training, or electrical engineering

· 0 – 3+ years of related experience in field support, information technology, tolling systems and/or intelligent transportation systems

· IMSA-II (Traffic Signal Tech 2) certification preferred, but not required

· Must be willing to work weekends, holidays, nights and be on-call as needed

· Fundamental electrical/mechanical knowledge

Professional Qualities:

· Excellent analytical skills

· Must be able to multitask, problem solve, and implement innovative processes within a fast-paced environment

· Excellent communication skills

· Reporting and documentation skills

· Effectively manage tasks, deadlines and individuals through vendor contracts

· Ability to interact with colleagues in a self-managed team structure

-Adhere to all health and safety initiatives, policies and procedures.

Computer Skills:

· Must be able to demonstrate computer proficiency, especially as to Microsoft Excel, Word and Power Point and other PC based programs

· Some experience working with Linux preferred

Work Environment & Physical Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Frequent exposure to moving mechanical parts; outside weather conditions and moving traffic

· Specific vision abilities required by this job include ability to adjust focus, as necessary to use a computer

· While performing the duties of this job, the employee is regularly required to talk or hear

· Regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 50 pounds

· Ability to bend, squat, crawl, reach and maneuver in tight spaces and above ground via bucket truck

-May be required to work on call occasional weekends.