JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

About JLL
We’re JLL—a leading professional services and investment management firm specializing in real estate. We shape the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces, and sustainable real estate solutions for our clients, our people, and our communities. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions. We have nearly 300 corporate offices across 80 countries, with a team of more than 93,000 individuals and believe a diverse and inclusive culture is one where everyone succeeds. That’s why we’re committed to creating an environment where we all feel welcomed, valued and empowered to achieve our full potential. With us, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections and be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions—join us at JLL.

We are currently seeking a Senior Director – Occupier Services (Large Accounts) to join our team.

Our team’s priorities are:
Delivering strategic solutions for clients
Actively collaborating across platforms
Developing our people and inspiring others
Supporting ambitions beyond the workplace
Applying new technology and data to drive change

What this job involves

Leading strategic relationships and managing industry-leading accounts

As Senior Director, Occupier Services, you will lead and grow strategic relationships with major occupier clients, acting as a trusted advisor to senior executives across global and regional portfolios. You will be accountable for the delivery of integrated real estate solutions, ensuring consistently high standards of client service, value creation, and operational excellence.

Key Responsibilities

Client Leadership & Relationship Management

• Own and lead relationships with large, complex occupier accounts, engaging regularly with senior stakeholders through structured and informal meetings.
• Develop a deep understanding of client business strategies, real estate objectives, risk profiles, and growth plans, translating these into clear account strategies and service roadmaps.
• Manage client expectations proactively, ensuring transparency, alignment, and confidence in delivery outcomes.
• Represent JLL as the primary escalation and solution point for strategic, commercial, and delivery-related matters.

Account Strategy & Service Delivery

• Set and oversee account strategy, ensuring seamless execution across service lines and delivery teams.
• Ensure projects, programs, and advisory mandates are delivered on time, within agreed scope and budgets, and in line with client KPIs and SLAs.
• Drive innovation and continuous improvement in service delivery, leveraging technology, data, and best-practice methodologies.
• Maintain strong governance, reporting, and performance management frameworks across all assigned accounts.

Business Development & Growth

• Identify, originate, and convert new business opportunities within existing and target occupier accounts.
• Actively cross-sell and expand JLL’s service offering, including Project & Development Services (PDS) and other complementary business lines.
• Partner closely with sector, regional, and service-line leaders to shape compelling client value propositions and win strategies.
• Contribute to pipeline development, revenue growth, and margin improvement objectives.

Internal Coordination & Leadership

• Coordinate internal resources mobilisation with Space Cluster lead
• Lead, mentor, and develop high-performing teams, fostering a collaborative, accountable, and inclusive culture.
• Set clear performance expectations, provide coaching, and support succession planning within the delivery teams.
• Champion JLL values, ethics, and risk management standards across all client engagements.

Operational & Commercial Excellence

• Ensure strong financial transparency and commercial governance.
• Monitor delivery performance and proactively address risks related to timelines, resourcing, quality, or client satisfaction.
• Support global and regional account alignment, ensuring consistency of service while respecting local market dynamics.

Travel & Stakeholder Engagement

• Undertake travel as required for client meetings, stakeholder engagement, and business development activities.

As Senior Director for Occupier Services, you will lead and develop relationships with large occupier accounts. You will be responsible for delivering integrated real estate solutions, ensuring outstanding client service and value. Your role will focus on understanding client objectives, overseeing account strategy and execution, and driving innovation and operational excellence within account teams. You will facilitate regular senior stakeholder engagement, mobilize internal resources, and identify growth opportunities to expand JLL’s service offering.

Your experience in executive client management and solution delivery will be key in supporting global and regional accounts. You will be expected to mentor and develop your account teams, championing a collaborative, high-performance culture.

Being collaborative, client focused, and team driven
You foster an energized, collaborative environment and are focused on driving client satisfaction through teamwork and relationship development. You proactively anticipate client needs and motivations, leading account teams to deliver effective, consistent, and high-quality solutions across large portfolios.

Sound like the job you’re looking for?

Education and experience
A Bachelor's degree from an accredited institution is required; a Master's degree is preferred. Significant leadership experience managing large occupier accounts in commercial real estate or related consulting sectors is required. Proven capability in executive relationship management, strategy development, and client solution delivery is essential.

Tech minded
You demonstrate proficiency in the use and application of account and project management technology tools and continuously seek opportunities to develop your skillset in a fast-changing environment.

An achiever
We expect you to act decisively, think strategically, and deliver outstanding results in a dynamic, fast-paced setting. Above all, you are committed to contributing to a diverse, supportive, and talented team, driving growth and innovation.

What you can expect from us

We succeed together—across the desk and around the globe—and believe the best inspire the best. We invest in supporting each other, learning together, and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being, and providing competitive benefits and pay.

We can’t wait to see where your ambitions take you at JLL. Apply today!

Apply quoting reference [JOB NUMBER] at jll.com/careers.

Location:

–Hyderabad, TS

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.