Who We Are:
Bandwidth delivers world-class messaging, voice, and emergency service connectivity for the world’s biggest brands. We are the APIs and global network behind the platforms that the Global 2000’s use to power their internal communications, contact center platforms, apps, and software. We transform interactions for top-tier orgs—and we do it on a global scale. We’re the only ones who marry the power of our global network with the control and agility offered by our enterprise-grade APIs. Unmatched reliability meets unparalleled control. That’s the Bandwidth way.
At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband
What We Are Looking For:
We are looking for a motivated Desktop Support team member. The ideal candidate will possess exceptional customer service skills and strong communication abilities, along with a proven aptitude for troubleshooting complex technical issues. We value teamwork, adaptability, and a strong desire to learn and grow. If you have a passion for technology and a commitment to helping others, we would love to hear from you!
What You'll Do:
- Work with internal customers to identify, analyze, and effectively solve problems in a timely and organized manner
- Set up, maintain, and troubleshoot desktop, notebook (PC, Mac, Linux) and peripherals
- Install and configure software on Linux, Mac, Windows
- Set up, configure printers, scanners and other peripherals
- Document issue resolution using the help desk ticketing system
- Maintain and track inventory of all hardware and software resources and parts
- Work with outside vendors as needed
- Execute other duties as assigned
- Other support and IT maintenance duties as needed
What You Need:
- Basic understanding of Windows, macOS, and Linux operating systems.
- Familiarity with common software applications (e.g., Microsoft Office Suite, web browsers, etc).
- Knowledge of hardware components, peripherals, and troubleshooting techniques.
- Strong customer service skills
- Willingness to work as part of a team and support colleagues.
Bonus Points:
- 1+ years hands on IT experience
- IDaaS and SaaS Administration experience
- Ability to multi-task in a fast-paced environment.
- Experience working in a structured, process-driven environment.
- Experience supporting remote users, including VPN connections.
- Linux: CLI and GUI, OS and package installation
- Some knowledge of TCP/IP networking and related network services (i.e. DNS, SMTP, DHCP,, etc.).
The Whole Person Promise:
At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…
- Work laptop & mobile phone with a competitive subscription plan, and an internet allowance to support the costs of the Internet at home.
- We contribute 8% of your monthly gross salary into your private pension.
- Income protection plan to ensure you’ll receive a regular income if you are unable to work due to illness or injury.
- Life insurance providing financial support to your loved ones in the event of your unexpected passing.
- Health insurance, with extensive coverage, a simple claim process and the possibility to cover your life partner and children.
- Extensive Employee Assistance Programme, offering 24/7 counseling and support on all areas of life (personal and professional).
- Unlimited, free and anonymous consultations with our dedicated therapist.
- Childcare support
- Cycle to work scheme
- 24 days annual leave per year and 1 additional day every 3 years.
- Time-Off Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your time-off - not even with email.
- Additional time-off can be earned throughout the year through volunteer hours and Bandwidth challenges.
- “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
- 90-Minute Workout Lunches, contribution to your monthly fitness subscription and unlimited virtual meetings with our very own nutritionist.
Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.
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