The COB & CM Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities:

• The COB & CM Intmd Analyst supports Citigroup's Continuity of Business (COB) organization within Global Operations & Technology Risk Management (OTRM).
• Manages risk by analyzing the root cause of issues, impact to business, and required corrective actions.
• Collects and analyzes security risk evidence and coordinates with internal and external compliance and auditing agencies officials.
• Interfaces with business managers, end-users, and technical staff for provisioning access and exercises independent judgment in analyzing, configuring, and fulfilling required security solutions.
• Develops procedures and process control manuals. Initiates and manages the assessment, knowledge transfer, and transition of new security and or COB systems.
• Generates metrics and manages productivity to ensure service level agreements and client expectations are met.
• Troubleshoots and resolved the more complex and escalated issues not able to be addressed by the help desk requiring solid attention to detail.
• Utilizes good understanding of IS COB & Controls procedures and concepts and basic knowledge of other technical areas; identifies and analyzes problems; recommends and implements solutions.
• Resolves moderately complex problems projects through evaluation of business processes, system processes and industry standards.
• Applies good understanding of how the team and area integrate with others in IS COB & Controls in accomplishing objectives.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years of relevant experience
• Proficient in Microsoft Office with an emphasis on MS Excel.
• Ability to work on multiple projects simultaneously
• Project Management
• Data Analysis
• Reporting Ability

Education:

• Bachelor’s/University degree or equivalent experience

Job Purpose:

As a member of the Citi’s Business Continuity Managemt (CBCM) Denial-of-Service (DOS) Testing Regional team, the Disaster Recovery Application Coordinator is responsible for working with the Application Teams in their test planning and execution for a portfolio of applications participating in a scheduled DOS Program event.   This includes ensuring major delieverables are met on a timely basis, clarifying test objectives/criteria, testing questions, and COBTRAC support.. 

The DOS program includes Data Center and Tech Room Site Level DOS Tests, quarterly and semi-annual Compliance DOS Tests, EUC Testing, and Volume Validation. 

With regards to Crisis Management, the Disaster Recovery Application Coordinator will be responsible for working with the Application Teams in recoverying their portfolio of applications from the impacted Data Center or Tech Room to its respective recovery site(s) by working with Application Teams, Disaster Recovery Coordinators, Technology Recovery Coordinators, and Production Support. In addition, the Disaster Recovery Application Coordinator will interface with the Disaster Recovery Project Manager with recovery status/issues.

Key Responsibilities:

• Responsible for all application coordination aspects of their assigned Denial of Service (DOS) Test:
  • Data Center and Tech Room Site DOS Test, Quarterly Test, and Sponsored DOS Test.
  • EUC Standalone Testing
  • Production Swing Testing
• Responsible for end-to-end test planning and execution for their assigned suite of applications for a sponsored DOS Test; including ensuring major deliverables are met on a timely basis.
• Interface with Application Teams, Disaster Recovery Coordinators, Technology Recovery Coordinators, and Production Support as part of the planning and execution of a DOS sponsored test.
• Support the Business Coordinator as part of Lead BRCs Test Planning meetings and provide guidance on how to test.
• Ensure Application Teams have entered their test results within a day after the test and approve the test results within five business days after the test.
• Responsible for working with Business Coordinator and Business Functionality Testers to validate failed test results.
• Work with Application Teams to perform post mortem/lesson learn for application failures and register proper categories in COBTRAC
• Responsible for, in event of a real crisis/disaster, working with the Application Teams to recover the application to the applications/ recovery sites and reporting to the Project Manager with issues/concerns.
• Provide guidance to stakeholders on technical recovery and testing capabilities.
• Responsible for continual improvements and enhancements to the DOS Testing Framework.

Development Value:

• Upgrade general knowledge of enterprise infrastructure and backend processes.
• Learn Business knowledge of applications being supported as part of a DOS Test.
• Interface with Disaster Recovery Business Coordinators and Disaster Recovery Project Manager to provide guidance and support on Application related questions/issues.
• Manage DOS Planning at the Application Team level that may span over numerous lines of businesses or different Sectors.

Requirements:

• English level advance
• Bachelor university degree complete
• 2+ years of relevant Business Continuity experience
• Knowledge about Business Continuity principles and procedures across all aspects of business planning and regulatory compliance
• Excellent communication skills across a complex region and business structure
• Proven people / project management skills to provide strategic direction
• Excellent Project Management skills
• Proven ability in managing virtual teams, and remote staff
• Able to develop good working relationships with business and technical groups
• High ownership of solve issues, demonstrating management control of delegated tasks
• Ability to design and implement a strategy for continuous improvement
• Ability to formulate and adhere to strong process standards

Skills:

• Excellent communication skills will be required to work closely with a diverse number of TI and Business groups

• Proven people / project management skills

• Excellent Project Management skills

• Appreciation of managing a discipline across a complex region, where local regulations need to apply

• Proven ability in managing virtual teams, and remote staff

Qualifications:

• Degree or equivalent preferable
• Business Continuity Institute or DRII membership highly desirable

Competencies:

• Proven management ability, innovative and able to provide strategic direction
• Able to develop good working relationships with business and technical groups
• Must possess good oral, listening and literary skills
• Takes responsibility and demonstrates ownership of issues, demonstrating management control of delegated tasks
• A track record of utilizing a systematic approach to business analysis, organizing and planning project activities
• Able to cross-relate business and technical requirements and issues
• Demonstrates an ability to design and implement a strategy for continuous improvement
• Ability to formulate and adhere to rigid process standards

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Job Family Group:

Corporate Services

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Job Family:

COB & Crisis Management

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Time Type:

Full time

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