POSITION SUMMARY:

The Will Call Selector will maintain and increase market share by satisfying customer needs and meeting management objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Receive and process orders in an accurate and timely manner, exceeding customer expectations.
• Respond to customers and Marketing Associate inquires/requests for information concerning orders, deliveries or problems (such as product quality, delivery problems, delivery schedules, or product availability) all in a considerate and professional manner.
• Develop excellent communication and relationships with Marketing Associates and their accounts.
• Give suggestive selling ideas to customers in an effort to increase sales.
• Speak with other sales and marketing personnel in their company to determine the best methods of promoting products
• Must be able to multitask and handle multiple incoming lines. Relieve Receptionist Switchboard Operator when needed.
• Demonstrate self-confidence and interpersonal communications skills, excellent telephone voice, manner, and etiquette.
• Must project a professional and positive attitude.
• Operate in a "no surprise" manner with both external and internal customers.
• Demonstrate use of products and show samples
• Handle MA vacation calls where applicable.
• Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management
• Handle all pickups and credits
• Preform other duties as directed by Supervisor

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• High school diploma or general education degree (GED)
• One (1) year customer service or sales experience
• One (1) year experience in data-entry preferred
• One (1) year experience in the restaurant/hospitality industry preferred
• AS400, Microsoft Word, and Microsoft Excel preferred
• General understanding of distribution and warehousing procedures preferred
• Proven ability to communicate effectively in a positive manner, follow through on directions and organize effectively to satisfy the customers’ needs
• Professional aptitude, presentation and demeanor.
• Customer Focused.

• Ability to maintain a high level of detail, understanding of traceability and accuracy
• Results oriented and able to work on own initiative.
• Must demonstrate sound work ethics and responsible behaviors.

COMPETENCIES:

• Building Trust & Customer Loyalty
• Positive Attitude & Professional Appearance
• Sales Ability / Persuasiveness
• Managing Work/Follow-up
• Adaptability/ Ability to multi-task and work in a fast-paced environment.
• Communication

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Constant sitting for long periods of time.
• Use hands repetitively to write, type, record, manipulate or operate computers, and radios.
• Reach with hands and arms; and lift items up to 40 pounds inclusive of laptop and product
• Specific vision abilities close vision, distance vision and the ability to adjust focus.
• Use written and oral communication skills; read and interpret data, information and documents.
• Learn and apply new information or skills.
• Perform highly detailed work on multiple, concurrent tasks
• Work under intensive deadlines with frequent interruptions.
• Interact with managers, staff, and others encountered in the course of work, some of whom may be dissatisfied or abusive individuals.
• Must be a team player and willing to assist with other duties when needed