Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

The Escrow Transaction Coordinator plays a key role in increasing First American’s volume of business to their designated offices, maintaining a high level of service and improving ZIPRealty’s closing rate.

This position will be onsite: 2300 New Rd Northfield, NJ

What You’ll Do

• Promote the partnership between ZipRealty and First American Title and maintaining a high level of visibility for the partnership among our agents.
• Track and analyze the performance of the closing services and identifying ways to improve results.
• Promote ZipRealty agents’ awareness and adoption of the partnership program by planning and coordinating appropriate training, meetings, and other venues to drive increasing business to First American Title.
• Track and expedite all transactions opened within First American Title, monitoring each transaction’s progress to close.
• Proactively facilitate and enhance communications between First American Title escrow officers and ZipRealty agents, specifically by:
• Facilitate phoning ZipRealty agents one week after the open of each transaction to identify and resolve any service issues and potential obstacles to closing.
• Phone the First American escrow officer/assistant and ZipRealty agent one week prior to closing to help ensure an on time close.
• For transactions opened with First American Title, achieve a closing rate of at least 90% and an on time closing rate of at least 75%.
• Within one week after the close or cancellation of each transaction, work with Director of Operations Standards following-up on surveys to ZipRealty agents to determine their level of satisfaction with the closing service and elicit any feedback.
• For cancelled transactions, work with Director of Operations Standards to survey the ZipRealty agents and First American escrow officers to determine how the cancellation could have been averted.
• Prepare monthly and quarterly reports detailing by First American Title branch office:(Numbers of new orders, Numbers of closes, Closing percentages, On time closing percentages, Average agent satisfaction scores, Analysis of reasons for cancellations)
• Analyze individual First American offices and escrow officer performance based on closings and ZipRealty agent feedback.
• Collaborate with other team members to devise and implement reporting solutions to benefit agent management.
• Identify problem areas and suggest solutions to the Director of Operations Standards and First American Management.
• Perform other duties as assigned.

What You’ll Bring

• Ability to work in partnership with a major customer to support collaboration of business between the companies.
• Ability to see the big picture, devise creative solutions, and collaborate with other team members in solving problems.
• Enthusiasm for the ZipRealty and First American’s concept and commitment to the mission.
• Computer skills including Outlook, Access and Excel. Ability to become proficient in First American technology systems i.e. Agentfirst, FAST etc.
• Strong interpersonal and communications skills to maintain collegial professional relationships with ZipRealty agents and First American employees.
• Strong presentation and training skills using face-to-face and online training.
• Exceptional attention to detail.
• Excellent organization skills, including scheduling and follow-up.
• Understanding of the real estate transaction closing process a big plus.

Pay Range: $26.21 - $34.95 Hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.  Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.