Account Manager

Berlin (Hybrid - 2 days in office per week)

With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with an outstanding insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.

Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.

The Role:

The Account Manager leads a portfolio of restaurants and is responsible for the full customer lifecycle. From bringing the restaurants on to the OpenTable network to supporting them on how to use and get the most from being an OpenTable customer! 

This is a hybrid position, with up to 60% domestic travel.

This role requires you to be a native German speaker as well as have English language proficiency

In this Role you will:

• Nurture and build upon existing high-level relationships to serve as a trusted advisor to restaurants
• Act as an advocate for restaurant customers and resolve cross-functional issues
• Act as the high-level point of contact for restaurant customer concerns
• Assist restaurant management with configuration to optimise reservation flow
• Understand customer needs and identify sales opportunities to upsell Marketing assets to restaurants.
• Achieve company goals and sales objectives set quarterly
• Complete detailed report templates on the installation for Technical Support staff at OpenTable
• Place OpenTable reservation links on customer restaurant websites
• Track meeting activity and coordinate monthly meetings & QBRs with key customers
• Work with the Marketing team to help craft and implement restaurant-specific marketing programs and drive participation in promotional programs
• Capture feedback from restaurants to suggest feature and functionality requirements for product upgrades
• Educate operators about trends in the industry and offer rare insight
• Lead restaurant retention rate; aid in the re-signing of customers with expired contracts

Please apply if:

• 5+ years Account management or equivalent experience; validated customer service skills
• You are passionate about hospitality and technology. Restaurant management and/or sales experience in the food and beverage industry is strongly preferred but not essential.
• A good listener, capable of understanding restaurants business objectives and handling objections
• Ability to manage objections and comfortable with a consultative sales approach
• You are skilled at communicating new points of view to customers that reframe and challenge the way they view their business.
• You have outstanding negotiating skills that help drive business value during sales engagements.
• You are passionate about using data and analytics to advise decision-making and build cases
• Ability to work across many departments to take on problems and achieve results
• Keenly track economic and industry drivers and understand implications on the restaurant business, including identifying new business opportunities
• Confident in the delivery of training and speaking in front of groups
• Excellent social and planning skills: task prioritisation, effective time management
• Strong writing, presentation and interpersonal skills
• You are proficient in the use of Google Suite and Salesforce CRM.
• Valid driving license and transportation (all business-related travel expenses reimbursed)
• Appreciate working in an unstructured and forward-thinking environment
• College degree required
• You are a native German speaker and have English language proficiency

Benefits:

• Vacation: you accrue 30 days a year
• One Celebration Day per calendar year
• Pension Scheme: Company pays 20% on top of the monthly contributions.
• JobRad - bike leasing with tax benefits

Diversity, Equity, and Inclusion

OpenTable seeks to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring great people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.