Company Overview

Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

• Provide daily/weekly/monthly operations performance metrics in a timely manner with data integrity

• Work with management to define reporting and data requirements and produce timely internal or customer deliverables

• Create and distribute routine and/or ad-hoc reports in support of non-standard requirements

• Perform analysis to validate process compliance and provide trend/early-warning analysis

• Identify opportunities to improve processes and performances

• Build and maintain recruitment scorecards and productivity, to include monitoring of Training throughput until production

• Maintain or create a system for recruitment and sourcing online tracker

• Document work instructions, process flows, and knowledge management materials to ensure accurate depiction of processes within the team and/or across Global Support Services

• Take on additional projects as assigned by the manager

• Work both independently and in a cross-functional team environment

• Completed Bachelor’s Degree, in any field

• 2-3 years of experience in reports generation; HR, and Talent Acquisition reporting is a plus

• Advanced Excel skills

• Strong analytical, problem-solving, and mathematical skills with a detail-oriented mindset

• Excellent verbal and written English

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.