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Job Title:

IT Service Desk Technician

Division/Program:

Corporate Office

Starting Compensation:

27.07 - 35.19 USD Per Hour

Working Location:

Long Beach, CA (On-Site)

Working Hours/Shift:

Monday - Friday (8:00nam - 4:00 pm)

Why Join Our Team? 

• Competitive Compensation: Offering a salary that matches your skills and experience.
• Generous Time Off: Enjoy ample vacation and holiday pay.
• Comprehensive Benefits Package:
  • Employer-paid medical, dental, and vision coverage.
  • Additional voluntary benefits to support your lifestyle.
• Professional Growth Opportunities:
  • On-the-job training with access to paid CEU opportunities.
  • Career development programs designed to help you grow.
  • Supervision for BBS hours for AMFT, ACSW, and APCC professionals (where applicable).

Employee Recognition & Rewards: A culture that celebrates and rewards your hard work and dedication

What you bring to SBHG (Qualifications):

Education:

• Bachelor's degree in a related field (e.g., Computer Science, Information Technology) or equivalent professional experience.
• Preferred certifications include CompTIA A+, Microsoft 365 Certified: Fundamentals (MS-900), or Microsoft Certified: Azure Fundamentals (AZ-900).

Experience:

• At least two years of hands-on experience in service desk support.
• Proven ability to troubleshoot and resolve Level 1 and Level 2 support tickets.

How you will make a difference (Job Overview):

The IT Service Desk Technician serves as the primary point of contact for customers seeking technical support. This role involves installing, evaluating, troubleshooting, maintaining, and upgrading various computer systems and equipment, including copiers, printers, and scanners, to ensure optimal performance for all users.

Division/Program Overview:

The IT Service Desk Technician provides advanced technical support for hardware and software issues escalated by the IT Support Manager. This role plays a crucial part in desktop and infrastructure projects while occasionally offering first-level VIP support. The position is fully onsite and may require field visits to various facilities across Southern California.

Learn more about SBHG at: https://www.starsinc.com/stars-inc/

For Additional Information:

[email protected]

In accordance with California law, the grade for this position is 27.07 - 43.31. Placement within the grade is determined based on experience, internal equity, and other factors permitted by law.