The Program Management Lead is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• Lead the evolution of USRB Account Closure framework and model.

• Letter Technical Integration/Implementation coordinator

• Maintain technical oversight of decline letter process.

• Serve as the end-to-end Account Closure business process owner; develop and maintain process mapping documentation for Account Closing processes across multiple business lines and channels.

• Identify opportunities and sponsor initiatives to enhance the client experience, process efficiencies and control environment.

• Provide reporting and issue resolution on USRB Account Closing related matters.

• Establish and follow clear escalation paths to raise USRB Account Closing concerns as appropriate.

• Maintain engagement with partners within Business Controls, Issues Management, Products & Segments, Retail Business Banking, Technology, and Operations

• Help develop and manage appropriate forums for progressing the Retail Bank Account Closing function.

• Applies comprehensive understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area.

• Maintain awareness of other business processes, dependencies and use of 3rd and 4th parties

• Establish proper data metrics and reporting structures to integrate into Account Closure framework for Retail Bank.

Skill requirements

• Demonstrates managerial maturity in looking out for best interests of enterprise and not solely own business or team.

• Builds strong Client Relationships / Business Partnership

• Builds a comprehensive understanding of key clients, subject matter, and priorities.

• Uses broad knowledge and expertise to clearly define complex issues despite incomplete or ambiguous information.

• Creates and sustains a network of strong partnerships with the business (relationship and product management) and other functions, particularly decision makers and influencers. 

• Demonstrates diplomacy.

• Provides well-reasoned, balanced assessments of issues and questions, in a timely fashion.

• Strong process and project management skills including the ability to manage several large initiatives simultaneously.  Detail oriented, analytical.

• Considers broad implications of decisions on different functions and units.  Thinks strategically and articulates concepts clearly.

Qualifications:

• 6+ years minimum related experience in a combination of Retail Bank, Issues Management, Technology, customer communication, Operations, and/or Controls.

• Experience with process documentation, and engineering/standardization.

• Prior experience in control design and ongoing program governance post execution

• Experience with project management

Education:

• Bachelor’s/University degree or equivalent experience

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Job Family Group:

Project and Program Management

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Job Family:

Program Management

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Time Type:

Full time

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Primary Location:

Ofallon Missouri United States

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Primary Location Full Time Salary Range:

$107,120.00 - $160,680.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Dec 31, 2024

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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