Accounts Payable Analyst, Customer Service

Posted:
9/10/2025, 11:24:29 AM

Location(s):
San Antonio, Heredia Province, Costa Rica ⋅ Heredia Province, Costa Rica ⋅ Delaware, United States

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Customer Success & Support

Work Flexibility: Hybrid

The Analyst will be primarily responsible for responding to all AP inquiries from Suppliers and Stryker internal Customers.  

What you will do

  • Respond to AP inquiries via Email, Phone, and Voicemails.

  • Supplier Statement reconciliation

  • Identify and correct minor issues with the processes or tools in a timely and collaborative manner

  • Troubleshoot, research, and understand the correlation of data in day-to-day operations

  • Invoice troubleshooting

  • Conducts conference calls with Suppliers and Stryker Internal parties to resolve invoice issues

  • Comply with Corporate accounting policies, US and local GAAP

  • Perform the escheatment process about outstanding checks

What you need

  • Associates Degree in Accounting, Business or at least two years of equivalent studies towards a College degree in a related field

  • Big plus: knowledge in ERP’s: Oracle, SAP, COUPA, JDE, SYSPRO, QAD, AS400, EXPANDABLE

  • Fluent English speaker.

  • 3-5 years of relevant experience working in a multinational business in a Finance related function such as collections, customer service, technical support, accounts payable or accounting. 

Travel Percentage: None