At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

As a 【Medical Complaint Handling Specialist】, responsible for day to day case management of quality technical complaint and adverse event. Including intake follow up, triage and system entry, involving Alcon devices and OTC products. Complaint handling accountabilities reflect activities required to comply with local and international regulations, guidelines, and applicable directives.

In this role, a typical day will include:

• 投诉和不良事件的接收、信息收集和系统录入
• 产品赔付的安排
• 投诉品的返厂检测和跟进
• 数据收集和整理。

WHAT YOU’LL BRING TO ALCON: 

岗位要求：

• 英文听说读写优秀，有良好的英文表达能力
• 具有一定的数据分析能力，熟练使用excel者加分
• 一定的问题分析能力、沟通表达能力、跨部门沟通能力、主动积极自主性好，抗压性好
• 医学相关专业、生物制药类专业加分
• 1年左右工作经验，对于工作内容感兴趣，学习能力和态度好的，可以培养

HOW YOU CAN THRIVE AT ALCON:

薪酬福利：

爱尔康为员工提供业界有竞争力的基于绩效薪酬水平，以及短期和长期激励计划。我们的弹性福利是整体薪酬政策战略的重要组成部分，旨在满足日益激烈的全球人才竞争所带来的挑战。

• 工作生活平衡产品：旅行卡、洗牙卡、读书卡等
• 商业保险：健康保障、医疗保障、风险保障等
• 年度体检：员工年度体检、家属体检卡等
• 员工留用计划

职业发展：

• 在爱尔康，职业发展是一个全面的过程，您能够从中获得实现职业抱负所需的技能、资格和经验。
• 爱尔康将为您开启一段充满意义的职业旅程，我们的职位设置涉及销售职能、市场职能、技术&专业支持职能和学术&其他职能。在这里您可以充分发挥潜能，帮助更多人看到精彩视界。
• 爱尔康拥有全面良好的眼科产品优势和品牌优势，市场前景广阔，产品持续创新，具有良好的技术优势和专业学术优势
• 爱尔康拥有系统完善的培训体系，健康的团队工作氛围

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