At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The centralized HR Advisory Services (HRAS) team at U.S. Bank is hiring an Employee Relations Advisor to support Contact Center employees. HRAS is a trusted partner providing Employee Relations expertise enabling the business to grow by empowering people leaders to effectively lead their teams while giving every employee the opportunity to thrive. In this role, you'll be responsible for handling employee relations issues including coaching and advising leaders and employees on all performance management issues including absenteeism, performance improvement, misconduct and ensuring compliance with policies, practices and applicable employment state and federal laws and regulations. As a trusted advisor you will provide consultation and resolution guidance to promote a positive workplace culture. This position will research, resolve, and respond to a variety of employment-related matters.

 

Basic Qualifications

• Bachelor’s degree in Business Administration, Human Resources Management, Industrial Relations, Psychology or related degree, or equivalent work experience

• 5 or more years of experience in employee relations/performance management.

Preferred Skills/Experience

• Previous experience working in an organization with a centralized employee relations function is preferred

• Exposure to Contact/Call Center employee population (Non-exempt population, 24 hour operations)

• Significant Employee Relations experience in a fast-paced, high-volume, large highly matrixed environment is ideal

• Experience with providing coaching and resolving performance management through formalized performance improvement planning

• Experience in handling workplace investigations and recommending disposition or corrective actions associated with findings

• Ability to work independently and to identify when to engage others

• Proven consulting and influence skills, with the ability to navigate conflict and guide stakeholder to appropriate resolution

• Strong customer service and problem-solving skills, with strong attention to detail

• Excellent listening, verbal and written communication skills

• Proven ability to maintain confidential information

• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications, Workday, and ServiceNow

 

Location:

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.  

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $83,810.00 - $98,600.00 - $108,460.00

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.