Responsible for all aspects of management for Franchise Accounts

ESSENTIAL DUTIES & RESPONSIBILITIES

FRANCHISE ACCOUNT MAINTENANCE

Coordinate with franchise daily, dealing effectively with any queries, taking sales orders over the phone / email and advising them of delivery dates.

Keying orders for immediate and forward delivery, liaising with our warehouse to ensure that pick tickets for are raised for all designated customer orders and advising them of booking-in dates, packing requirements etc.

Working in support of the designated sales people, updating them frequently on the status of their accounts, and providing information as and when requested.

Maintaining all orders on the system, moving dates where necessary according to availability / requirements and managing the order book for customers, preparing regular delivery schedules and other reports necessary for effective order book management.

Coordinate the application of the contract in its commercial conditions

Product Knowledge

AUDIT (SOXX)          

Working in line with SOXX policies and procedures.

OTHER DEPARTMENTS

Providing support for the Customer Service Department when resources are low.

Coordinate any aspect requested by the partner with the different international franchise and retail departments

GENERAL

Communication with other departments.

Ad-hoc duties and responsibilities as requested / assigned by the Customer Service Manager.

ESSENTIAL SKILLS & EXPERIENCE  

Good presentation and numeracy

Proficient in Word, Excel and Outlook

Good computer skills

Data entry

Accuracy (alpha and numeric)

Ability to interpret documents such as customer orders, e-mails, safety rules, policies and procedures and operating/maintenance instructions.

Capacity to work under pressure

About Skechers
Skechers (NYSE: SKX), a global, Fortune 500® brand develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Developing comfort technologies is the foundation of all we do – delivering stylish, innovative, and quality products. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,200 company-and third-party-owned retail locations. Headquartered in Southern California, with offices and distribution centers around the globe, Skechers has spent 30 years helping people of all ages look and feel good.