Client Policy Servicing Processor – Operations

Join us as a Client Policy Servicing Processor – Operations to provide accurate, timely and customer-focused policy servicing support, while working closely with internal and external stakeholders to deliver a consistent and positive customer experience.

 

Make your mark in Operations

Do you have strong attention to detail and enjoy working in a fast-paced, service-oriented environment? Are you passionate about delivering accurate work, resolving customer enquiries and supporting efficient policy administration processes?

 

At AIG, Operations plays an important role in supporting our customers and business partners throughout the policy lifecycle. The team works closely with Underwriting, Distribution, Finance and other key stakeholders to ensure policy transactions are processed accurately, service standards are met and customer needs are addressed in a timely manner.

 

As a member of the Operations team, you will contribute to the delivery of reliable and efficient policy servicing. Through your attention to detail, collaboration and commitment to service excellence, you will help maintain operational quality and support a positive experience for our customers and business partners.

 

About the role

Key Responsibilities

Policy Servicing and Transaction Processing

Responsible for processing a range of policy servicing transactions including certificate issuance, new business, endorsements, renewal, cancellations, reinstatements and updates to client or policy details. The role ensures all requests are reviewed for completeness, supporting documents are validated and transactions are processed accurately within established service level agreements while maintaining compliance with internal guidelines and regulatory requirements.

Customer Experience Focus

Support the delivery of a consistent and positive customer experience by ensuring customer queries and complaints are handled efficiently, accurately and in accordance with service standards. This role contributes to resolving service issues where they arise and supports efforts to maintain high levels of client and intermediary satisfaction.

Client and Intermediary Support

Provide operational support in addressing servicing related enquiries from internal teams, customer service channels, agents and intermediaries. This includes clarifying documentation requirements, providing updates on request status and working collaboratively with stakeholders to resolve servicing matters in a timely and professional manner.

Data Accuracy and Operational Support

Maintain the integrity of policy and customer service data by ensuring accurate entry and updating of information within core systems. The role supports operational reporting and service monitoring by ensuring records are properly maintained and by highlighting recurring issues or trends that may require further review or process improvements.

Quality Assurance and Compliance

Ensure all policy servicing and customer service activities adhere to internal policies, operational guidelines and regulatory standards by performing appropriate validation and quality checks. The role also supports audit and compliance requirements by maintaining proper documentation and ensuring that policy and customer service information recorded in systems is accurate and complete.

Process Improvement and Automation Support

Contribute to continuous improvement initiatives by identifying opportunities to streamline workflows, enhance operational efficiency and reduce manual intervention. The role may also support system or process enhancements through participation in user acceptance testing, feedback on workflow improvements and collaboration with relevant teams on automation initiatives.

What we’re looking for:

• Diploma and or Bachelor’s Degree from any major.
• Fresh Graduates are welcome to apply
• Strong attention to detail and accuracy
• Strong capability in communicating messages to customers
• Customer and service-oriented mindset
• Digital literacy and ability to work with operational systems and workflows
• Problem solving and analytical skills to manage requests and exceptions
• Good English communication skills, both spoken and written
• Good interpersonal skills and ability to work collaboratively with cross-functional teams
• Strong organization, accountability and ability to manage workload with service standards
• Continuous improvement mindset with openness to process and system enhancements

#LI-SK1

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

Functional Area:

OP - Operations

PT AIG Insurance Indonesia