About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What does a Wellness  & Resiliency Senior Manager at Taskus really do? Think of yourself as responsible for leading and promoting our “Frontline First” approach to ensure our employees are productive, resilient and enjoy coming to work. TaskUs believes that maintaining happy and healthy employees is essential in what we do. Wellness is a full integration of physical, mental, and spiritual well-being, fueling the body, engaging the mind, and nurturing the spirit. 

As a People-First Organization, we fully understand the importance of taking a holistic view when considering the well-being of our Employees and we want to offer avenues for all employees to bolster and restore their overall wellbeing. Imagine yourself going to work with one thing on your mind: improving the wellbeing of employees. We’re looking for people who are passionate and have the desire to lead our wellness teams as they execute coaching interventions to bolster employee resilience, help them reach goals and/or overcome obstacles. 

As a Wellness  & Resiliency  Senior Manager, you will:

• Oversee end-to-end Wellness and Resiliency function of multiple sites, managing a team of life coaches and vendor clinicians 

• Ensure wellness times are plotted and group sessions are facilitated weekly, or as required

• Ensure 24/7 coverage of the site/s and that coaches and clinicians are available and scheduling sessions with teammates 

• Conduct weekly scheduled 1:1 sessions with coaches and team meetings to review goals and expectations, caseload management, group activities planned, outreach programming, challenges, wins and clinical case reviews 

• Evaluate and reviews emergency/crisis plans prepared by the Coaches and ensures proper endorsement/referral to mental health professionals 

• Onboard new coaches within and outside their teams to ensure global program standards are maintained in the department 

• Provide continuous professional development opportunities for coaches through internal and external training (when available/appropriate) 

• Develop self by proactively seeking programs and learning opportunities within and outside the company and finds ways to teach and transfer same skill to the team 

• Gather data to report to the Director of Research and Data Analytics for Resiliency and other key stakeholders 

• Partner with stakeholders across departments, sites, and geographies to promote wellness and resiliency initiatives and requirements 

• Present wellness program information to clients, as requested 

• Represent the department in site leadership meetings 

• Initiate and facilitate specific programs, activities and projects between and among sites, assigned by the Director and Senior Director of Wellness and Resiliency 

• Design and facilitate advanced and more complex (leadership, customized) wellness sessions and initiatives 

• Provide individual and group coaching sessions using prescribed approach, and following the ICF Core Competencies and ICF Code of Ethics 

Do you have what it takes to become a Wellness  & Resiliency Senior Manager?

Requirements:

• Graduate of a 4-year college course in Psychology, Social Work, or similar tracks;

• Minimum 5 years experience in coaching or counseling

• Minimum 5 years experience of people management and supervision

• Licensed Psychologist or Guidance Counselor

• Experience in and general knowledge of mental health care

• Excellent training, teaching or facilitation skills

• Outstanding communication skills, with strong emphasis on listening skills

• Above Average fluency in written and spoken English

• Excellent interpersonal and leadership skills 

• High level of discretion and confidentiality

About TaskUs

TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, Technology, FinTech and HealthTech. As of March 31, 2023, TaskUs had a worldwide headcount of approximately 47,700 people across 27 locations in 13 countries, including the United States, the Philippines and India.

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics and circumstances. Inclusive and equitable practices is our responsibility as a business.

TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodation in any part of the hiring process, please let us know.

“Please take note that TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.”

###

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.