About the People Ops Team

The People Operations team develops and maintains the compliance, systems, and administrative frameworks that support Zipliners throughout the employee lifecycle. Our work spans onboarding, benefits and leave administration, and the continuous improvement of the employee experience. As owners of the HR technology stack, we streamline processes and optimize systems to deliver efficient, scalable support to our colleagues. As part of the broader People team, we also contribute to performance and compensation programs and provide people analytics that help leaders build and manage high-performing teams.

The Role

• This internship offers a unique opportunity to gain hands-on exposure to the many facets of Human Resources within a fast-paced, mission-driven organization. Over the course of the program, you'll work alongside experienced People professionals, contribute to meaningful projects, and develop a practical understanding of how people programs, systems, and operations come together to support a growing global workforce.
• You'll have the chance to explore a wide range of HR disciplines, build valuable business and analytical skills, and gain insight into how strategic people decisions are made. As a member of the team, you'll also play a role in shaping the employee experience by serving as a resource for Zipliners and helping ensure they have the information, tools, and support they need to thrive. Whether you're considering a future career in HR, operations, analytics, or business management, this role provides a strong foundation and an opportunity to make a tangible impact while learning from a collaborative and supportive team.
• We're looking for someone who is curious, proactive, highly organized, and excited to learn. The ideal candidate enjoys solving problems, working with data and processes, and finding ways to improve how work gets done.

What You'll Do

• Update and maintain People Operations process documentation, gaining exposure to HR best practices, compliance requirements, and the importance of consistent employment practices.
• Create and enhance employee knowledge base resources (Confluence) and frequently asked questions (Jira), helping make HR information accessible while learning how policies are communicated and applied across an organization.
• Serve as a point of contact for employee inquiries, developing customer service and problem-solving skills while building an understanding of employment policies, benefits, and workplace programs.
• Validate employee data and perform HR system updates (ADP), learning the critical role data integrity plays in regulatory compliance, reporting, and employee experience.
• Support the administration and continuous improvement of HR systems and processes, gaining insight into how technology enables scalable and compliant people operations.
• Participate in onboarding activities, progressing from operational support to facilitating portions of New Hire Orientation and learning how organizations create engaging and compliant onboarding experiences.
• Coordinate and project manage special People Team initiatives and events, building project management skills while contributing to programs that strengthen employee engagement and organizational culture.
• Partner with team members across a variety of People Operations functions, developing a broad understanding of the legal, regulatory, and operational frameworks that govern the employee lifecycle.

What You'll Bring

• Demonstrated attention to detail and a commitment to producing accurate, high-quality work.
• Interest in working with data, databases, and systems, with a curiosity about how information can be used to improve processes and decision-making.
• Strong organizational and time management skills, with the ability to manage multiple priorities and follow through on commitments.
• Reliable, accountable, and able to handle sensitive and confidential information with professionalism and discretion.
• Excellent written and verbal communication skills, with a customer-service mindset and a desire to help others.
• Energized by interacting with people and serving as a trusted resource for employees and stakeholders.
• Eager to learn, open to new experiences, and excited to gain exposure to a broad range of Human Resources disciplines.
• Comfortable navigating technology and learning new systems and tools.
• Demonstrated initiative, curiosity, and a willingness to ask questions, seek feedback, and continuously improve.
• Previous internship, campus leadership, customer service, administrative, project coordination, or data-related experience is a plus, but not required.

What Else You Should Know

This internship is a full-time position, in-person at our South San Francisco office. We will host our Fall 2026 interns from September to December. Zipline is unable to sponsor work visas for applicants to this position.

The hourly rate for this internship is $32 per hour. Additional benefits may include relocation support, a housing stipend, overtime pay, paid sick time, and other benefits, where applicable and subject to local requirements.

Candidates are limited to three (3) applications within a 30-day period.

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.

Zipline is also committed to providing reasonable accommodations to individuals with disabilities. Please let your point of contact at Zipline know if you require any accommodations throughout your interview process.