At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Assistant Nutrition

                        

Location

Akron

                    

Facility

Akron General Medical Center

                     

Department

Dietary-Cleveland Clinic Akron General

                      

Job Code

AK9969

                     

Shift

Days

                       

Schedule

6:00am-2:30pm

                       

Job Summary

                         

Job Details

Responsibilities:

• Delivers and picks up menus from patients and patient care units. Explains meal selection procedure to new patients. Obtains patient preferences/dislikes and other information to ensure quality food delivery to patients.
• Assists patient with menu selections. Meets face-to-face with assigned patients to verify meal selections based on established schedule or as required. Offers various food options based on patients diet order and availability from kitchen.
• Enters the appropriate information into hand-held system. Reviews entries for proper adherence to dietary orders. Follows up with patients if menu selections appear incomplete or insufficient.
• Updates patient lists to verify meal selections or diet order changes.
• Checks trays for accuracy of meal order prior to meals going to patient rooms and patient care units.
• Runs tray tickets for meal service. Compares diet list with tray tickets to ensure all patients receive designated tray.
• Adjusts tray tickets with noted changes and verifies with RD if necessary.
• Monitors computer messages and follows through on all requests. Notifies appropriate staff.
• Provides excellent service to patients and customers. Meets customer needs, expectations and demands quickly and effectively. Remains calm and professional. Receives complaints from customers and takes action to remedy the complaints.
• Answers phone with a friendly tone and follows up on all messages. Performs a variety of clerical duties. Runs lists and worksheets and distributes to staff. Assists in the inventory and storage of menus and other items. Maintains a neat, clean, organized work area.
• Supports Relationship-Based Care efforts. Assists in departmental quality improvement projects through participation in patient surveys and/or department task teams.
• Assists in the training of new staff and students training in the field.
• Prepares items for unit orders and stocks supplies as needed for unit(s). Fills orders from inventory with proper documentation for charging. Adheres to order amounts and standard stock levels.
• Completes mandatory education and training in order to maintain organization and department specific competencies and requirements.
• Follows hospital and department policies and procedures with special attention to attendance and punctuality, confidentiality, dress code and display of ID badge, and safety.
• Other duties as assigned

Education:

• High school graduate or the equivalent.

Certifications:

• None required

Complexity of Work:

• Proficient in the use of basic computer software applications.
• Basic typing/keyboarding ability.
• Strong customer service ability.
• Good verbal and written communication skills including the ability communicate clearly and positively to patients and staff when conveying information.
• Ability to work productively and effectively in a fast paced work environment with a sense of urgency and enthusiasm.
• Ability to develop and maintain professional and positive working relationships with patients, managers, nursing and other staff.

Work Experience:

• Ability to understand dietary terms and information.
• Six (6) months of dietary experience is preferred.

Physical Requirements:

• Must be able to lift 30 lbs or more.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities