MAJOR / KEY JOB DUTIES

• Manage assigned accounts receivable direct bill portfolios by tracking account balances, analyzing aging reports, and reviewing payment trends.
• Execute proactive collections activities on past due direct bill accounts through customer outreach, payment follow-up, and dispute resolution in a professional and compliant manner.
• Perform detailed account reconciliations and research to identify discrepancies, unapplied cash, short payments, and billing errors.
• Resolve customer inquiries and disputes related to invoices, payments, credits, and adjustments by coordinating with Sales, Operations, Field teams and other internal departments.
• Prepare, review, and process credit memos, adjustments, write‑offs, and refunds in accordance with established policies and approval limits.
• Analyze aging reports to identify high‑risk accounts, escalate delinquent balances as appropriate, and utilize effective collection strategies.
• Manage shared AR email inboxes, ensuring timely response and resolution of billing inquiries, invoice requests, payment questions, and account discrepancies.

OTHER DUTIES

• Monitor and address 30‑day delinquent accounts to mitigate financial risk and protect company assets.
• Support hotel field teams with AR and folio balancing, PMS issue resolution, and HotelKey ticket management, serving as a liaison between Accounting and Property Operations.
• Coordinate inbox routing, track inquiry resolution, and maintain clear communication to meet service-level expectations and internal control standards.
• Perform other related duties as assigned.

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

• Accounting & AR Knowledge: Strong understanding of accounts receivable processes, reconciliations, and U.S. GAAP fundamentals.
• Analytical Skills: Ability to research issues, identify root causes, and resolve discrepancies.
• Attention to Detail: High level of accuracy in reconciliations, reporting, and documentation.
• Communication Skills: Strong written and verbal communication skills; ability to work effectively with Accounting, Operations, Field teams, and external customers.
• Efficiency & Time Management: Ability to meet deadlines and operate effectively in a deadline‑driven environment with minimal supervision.
• Systems & Tools: Experience working with ERP systems and PMS platforms; strong proficiency in Microsoft Excel.
• Customer & Service Orientation: Strong internal service mindset when supporting field and corporate stakeholders.

ENVIRONMENTAL / WORKING CONDITIONS

• Office‑based or hybrid role in a professional finance environment.
• Primarily sedentary, computer‑based work.

MINIMUM QUALIFICATIONS

• Associate’s or Bachelor’s degree in Accounting, Finance, or a related field.
• 3-5 years of experience in Accounts Receivable or Collections.
• Experience as a B2B collector in a fast-paced environment.
• Experience supporting high-volume, multi-entity operations.
• Hospitality industry experience strongly preferred.
• Experience with Hotel Key, CRM systems, and Tableau preferred.

Job Applicant Privacy Notice

EEO Statement

The Company is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant, employee, or other covered person based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, caste, immigration status, religion, religious creed (including religious dress and grooming practices), sex, gender, gender expression, gender identity, marital status, sexual orientation, pregnancy (including childbirth, lactation or related medical conditions), age, national origin or ancestry, citizenship, physical or mental disability, genetic information (including testing and characteristics), protected leave status, domestic violence victim status, or any other consideration protected by federal, state or local law. We are committed to providing reasonable accommodations, if you need an accommodation to complete the application process, please email [email protected]