JOB DESCRIPTION:

About the organization

Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness, and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the diagnostics industry through the company's commitment to improving patient care and lowering overall costs.

Technical Service Specialist

The Core Diagnostics Benelux team offers the position Technical Service Specialist (field based). This position reports directly to the Technical Service Leader.

Primary objective of the position

The Technical Service Specialist is responsible for performing onsite activities related to planned or proactive maintenance, demand calls, hardware & software upgrades, and installations.

Major accountabilities

• Schedule and perform planned or proactive maintenance activities to increase reliability of the instruments

• Follow up on demand calls by troubleshooting for which usage of remote analysis tools will be required

• Perform instrument installations and deinstallations

• Success in this role is measured by customer satisfaction score (NPS), service key performance indicators (tickets per day, First time fix rate & Mean time to repair) and economic growth and profitability per region

Educational background

Bachelor’s degree or equivalent experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred.

Requirements / Work experience

• Proven track record in a similar position supported by management and customer references

• Successful engagement with customers, specifically lab staff.

• Technical expert for product line responsibility

• Strong communication skills

• Ability to identify and drive resolution of issues

• Strong experience in use of analytical tools and software

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Field Services

     

DIVISION:

CRLB Core Lab

        

LOCATION:

Belgium > Wavre : Building P2

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Yes, 50 % of the Time

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Not Applicable