R10051000 eBusiness Customer Support Specialist (Open)

Location:

Germantown, WI (LLC Support) - Warehouse

How will you CONTRIBUTE and GROW?

The primary responsibility for this position will be to provide customer support for certain website generated activities and respond to inquiries via the telephone and email. This role is responsible for providing superior customer service support and exceeding the expectations of customers incorporating professional verbal and written communications, prompt resolution of all customer issues, and proactively follow up.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Process website order transactions, expedite shipments and returns, resolve payment and invoice inquiries, investigate order status and tracking issues.

• Respond to general customer service inquiries received via email or telephone.

• Process orders and returns accurately and timely; keen awareness to fraudulent attempts on orders is necessary.

• Vet new user registrations for fraud and process requests in a timely manner. 

• Process and input cases/leads through SalesForce for tracking purposes.

• Process orders through Shopify for Airgas Outlet

• Provide order status and tracking details to customers; advise customers of shipping date revisions.

• Resolve customer complaints and issues in a timely manner.

• Research product and application requests; identify discontinued items and proactively offer alternates.

• Engage supervisor with a plan of resolution on complex issues.

• Maintain reports for statistical information; daily, weekly, monthly.

• Manage, organize and prioritize workload to maximize completion of daily responsibilities.

• Represent Airgas in a professional, congenial manner in all aspects of communication.

Perform all other position related duties as assigned or requested.

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Are you a MATCH?

EDUCATION AND EXPERIENCE:

• Bachelor's degree preferred.

• Understanding of eBusiness/eCommerce.

• Three years of Customer Service experience preferred.

• Experience working for a diversified distributor a plus.

• Strong customer focus and customer service orientation.

• Knowledge of SAP preferred.

• Motivated, proactive individual who can work both independently and within a team.

• Skilled with Google Kite platform is a plus

• Excellent communication and organization skills required.

• Ability to work in a fast paced environment and multitask.

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Your differences enhance our performance

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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Equal Employment Opportunity Information
 

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. 

Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company’s written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.

Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at [email protected].

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