Who are we hiring?  

The Part-Time Arena Security Supervisor will be responsible for providing exceptional guest experiences throughout our venues as they relate to event and building security. The Part-Time Arena Security Supervisor will focus on partnering within Venue Operations and across functions to accomplish work through others in a fast-paced, dynamic environment. 

Success in this role is demonstrated by creating a safe and secure environment without sacrificing an exceptional guest experience, committing to continuous learning and development, and achieving strong business results.  

 What will you do? 

• Accountable for daily supervision and leadership of building and event security officers.  
• Ensure security officers are engaged, upbeat, and capable of delivering exceptional guest experiences in a safe and secure environment.  
• Ensure that all security officers are aware of their post and assignment responsibilities.  
• Ensure all security officers are in proper uniform and are not utilizing personal mobile devices for non-security related matters.  
• Assess, train, evaluate, and coach front line colleagues utilizing previous experience and company-provided programs.  
• Responsible for various administrative items such as scheduling, invoices, incident reports, daily reports, and documentation logs.  
• Responsible for ensuring that security office space and equipment are prepared to support security operations; work with adjacent teams to address maintenance, custodial, and facility issues.  
• Address customer concerns, feedback, and suggestions in a timely and efficient manner.  
• May be tasked with manging or supporting additional security programs that facilitate security operations.  
• Supervise Security Operations Center (SOC) staff and Building Security Officers as needed.  
• Communicate security matters with the SOC, including requests for video surveillance or incident assistance.  
• Collaborate with MSG Departments such as Guest Services, Production, and Building Operations to ensure a safe and secure environment.  
• Support and strengthen access control operations by reviewing, monitoring, and improving physical access procedures.  
• Assist in evaluating incident trends, identifying procedural gaps, and recommending corrective actions.  
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.  

What do you need to succeed?  

• 3+years of supervisory experience in security, law enforcement, or a military field, and preferably have knowledge of events, sports, and theatre operations within an entertainment venue.  
• 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework,   
• Excellent communication skills, ability to mobilize key stakeholders, and engage with all levels in the organization.  
• Experience completing reports and documenting staff performance is essential.  
• Ability to engage and develop collaborative relationships and influence within a team and across functions, Demonstrated experience coaching, mentoring and developing staff to perform at high levels and holding team accountable for achieving business goals and objectives.   
• Comfortable with managing conflict and responding to customer problems with a sense of urgency.   

Special Requirements 

• Must be willing to travel to other locations as needed.  
• Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment.  
• General physical requirements such as lifting 25 lbs., standing for long periods, walking long distances, bending and constant motion is often required.   

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